Shift Lead

Location: 1620 East Copeland Road, Arlington, TX, 76011, United States Required Degree: None The Shift Lead is responsible for overseeing our team members on the floor throughout shifts. In addition, they support employees and the Management team to ensure that guests are satisfied with their dining experience. Essential Duties and Responsibilities Oversee all team members and ensure all duties and tasks are being performed per company standards Adhere to company standards and service levels to increase sales Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state, and local laws Responsible for ensuring consistent high quality of food preparation and service Maintain a professional restaurant image: cleanliness, proper uniforms, appearance standards Manage unexpected staffing changes per shift, such as no‑shows Facilitate disciplinary action with the Management team when necessary Ensure positive guest service in all areas Support Management team to ensure that proper security procedures are in place to protect employees, guests, and company assets Ensure a safe working and guest environment to reduce the risk of injury and accidents; report any accident to Management team promptly Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness Coach employees on complaints concerning food quality and service Provide direction to employees regarding operational and procedural issues Language Skills Ability to effectively communicate in English and Spanish. Certificates, Licenses, Registrations Must attend orientation and agree to policies and procedures as outlined. Must successfully attend and complete all required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Regularly required to stand up for 10 hours; walk; use hands and fingers to handle, feel, or carry objects, products, or controls; talk or hear. Occasionally lift or move up to 40 pounds. Specific vision abilities required: close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Exposed to fumes or airborne particles from the kitchen. Occasionally exposed to wet/humid conditions in dish area or walk‑in cooler; may use toxic or caustic chemicals when cleaning. The noise level is usually loud. #J-18808-Ljbffr