Assistant Billing Manager

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Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Assistant Billing Manager leads the billing operations within their designated team, focusing on achieving efficiency, accuracy, and adherence to firm policies. This role is pivotal in delivering high-quality service to both internal and external clients, managing daily operations, and ensuring tasks are effectively allocated and completed on time.

Job Responsibilities

• Directs daily billing activities including the processing billing edits, issuing invoices and handling reporting requirements, ensuring timeliness and accuracy.
• Aligns team resources for optimal service delivery, offering support and coverage as needed, including outside of normal business hours.
• Assigns workload and supervises major billing projects, providing guidance on complex billing arrangements.
• Maintains compliance with client rates, e-billing requirements and adherence to outside counsel guidelines, while proactively addressing related issues.
• Collaborates with Collections, Accounts Payable, Conflicts, and E-Billing teams to resolve discrepancies and improve current processes.
• Communicates with Billing Partners and external clients, as appropriate, to respond to inquiries and resolve issues.
• Conducts annual performance evaluations, identifies training needs, and provides mentoring and performance management to enhance team capabilities.
• Monitors periodic billing and ebilling status reports to ensure timely and accurate completion.
• Partners with the Collections team to resolve unallocated cash balances and address billing issues impacting the collection process.
• Maintains and updates client billing instructions and ensures the smooth introduction of Billing Coordinators to their assigned teams and billing lawyers.
• Proactively identifies and develops solutions to reduce internal work cycles and eliminate process inefficiencies.

Qualifications

Requirements:

Knowledge, Skills and Abilities

• Ability to supervise/manage team of professional billers and coordinate workflow, provide effective feedback and prepare annual reviews.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients.
• Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness.
• Demonstrated knowledge of basic accounting concepts and internal controls.
• Experience with ebilling including the Ebilling Hub and common third-party vendor platforms.
• Advanced proficiency in Microsoft Excel and other Microsoft suite applications.
• Demonstrated advanced knowledge of 3E or other similar account system with the ability to instruct others in its use.

Education

The position requires a Bachelor's Degree in Accounting or related field. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five (5) years of experience in billing that includes direct supervision of others. Experience in a professional services organization is preferred.

Additional Information

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as backup child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program.