Banquet Manager

Job Description

Job Description

**Job Title:** Banquet Manager

**Reports To:** General Manager

**Department:** Food & Beverage / Events

**Location:** NorthShore Country Club, Portland, TX

Position Summary

The Banquet Manager is responsible for overseeing the planning, coordination, and execution of all banquet functions and golf outings at NorthShore Country Club. This position ensures that events are executed flawlessly while delivering the highest standard of customer service. The Banquet Manager will serve as the primary liaison between clients, catering, kitchen staff, and service teams to ensure a seamless guest experience.

Key Responsibilities

Event Planning & Execution

- Oversee all aspects of banquet operations, including weddings, corporate events, member functions, private parties, and golf tournament banquets.

- Coordinate with clients, catering staff, and kitchen teams to ensure event details and timelines are executed flawlessly.

- Supervise setup, service, and breakdown of all banquet and event functions.

Golf Outing Management

- Plan and execute all food and beverage aspects of golf outings and tournaments.

- Coordinate timing, logistics, and layouts for pre-round meals, on-course stations, and post-round banquets or award ceremonies.

- Collaborate with the Head Golf Professional and outside event organizers for seamless integration with golf operations.

Team Leadership & Supervision

- Train, schedule, and supervise banquet service staff to maintain service standards and efficiency.

- Conduct pre-shift meetings to review assignments, timelines, and service expectations.

- Provide on-the-floor supervision and hands-on support during events.

Client Relations

- Meet with potential and existing clients to discuss event goals, menu selections, room setups, and timelines.

- Provide follow-up after events to ensure client satisfaction and address feedback.

- Foster positive relationships to encourage repeat business and referrals.

Administrative & Financial Oversight

- Assist in budgeting and forecasting for banquet department revenue and labor.

- Manage inventory of banquet equipment, linen, and supplies.

- Track expenses and labor to ensure profitability of events.

- Maintain accurate event files, BEOs (Banquet Event Orders), and service checklists.

Qualifications

Education & Experience

- Minimum 3 years of experience in banquet or catering management, preferably at a private club, resort, or hospitality venue.

- Experience coordinating golf outings or similar large-scale events preferred.

Skills & Competencies

- Strong leadership and communication skills.

- Excellent organizational and time management abilities.

- Knowledge of banquet service standards, dining room operations, and event logistics.

- Proficient in event management software and basic Microsoft Office tools.

Physical Requirements

- Ability to stand and walk for extended periods.

- Lift up to 40 lbs as needed for event setup.

- Flexible schedule including nights, weekends, and holidays as dictated by event calendar.

Work Environment

This role requires a highly dynamic individual comfortable with a fast-paced, customer-facing environment. The Banquet Manager works both indoors and outdoors in varied weather conditions, particularly during golf outings.