Sales Engineer NA #1352

Key Responsibilities

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• Pre-Sales support for the sales staff
• Assisting in the creation and delivery of sales presentations.
• Presenting technical information regarding current products and possibly future products.
• Gathering product requirements to be included in possible future products.
• Acting as a consultant on network design and implementation as it pertains to RAD products.

• Account support

• Tracking all feature requests.
• Tracking all issues in the software and/or hardware that are to be addressed in future releases.
• Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches.
• High-level support as part of a TAC escalation plan for critical problems
• Onsite support for P1 issues
• Executive briefings on the problem and resolution
• Working with the customer to ensure the fix or workaround is sufficient.
• Assist in the identification of new opportunities with assigned accounts.

Lab Trial support

• Direct support with the assistance of the TAC POC engineer, all lab activity for assigned accounts.
• Main point of contact for lab engineers and lab testers to for all technical information.
• Responsible for Alpha / Beta trials and the control of such releases
• 30-50% travel required.

Qualifications

• Candidates must have a BS degree or equivalent experience in a related technology field.
• 5 + years of experience in providing networking solutions in a fast-paced high-technology environment, preferably in a customer-facing systems/sales engineering role.
• Detailed knowledge of TDM, packet network and wireless technology and products, including Carrier Ethernet, SONET, PDH, Analogue voice, Security, virtualization, etc.
• Strong understanding and in-depth knowledge of Critical infrastructure verticals such as utilities (power companies, Oil & Gas, Water), transportation, and air traffic control
• Ability to handle and manage RFPs. xhyhwjd
• Excellent written and verbal communication skills.