Inside Sales Representative

Inside Sales Representative

Blue Cardinal Home Services Group Corporate Dallas, TX

Every day, technicians across the Blue Cardinal family of companies leave estimates for equipment replacements and repairs that homeowners haven't acted on yet. The Inside Sales Representative owns that follow-up: reconnecting with those customers by phone, text, and email, answering their questions, and turning open estimates into booked jobs. This role sits at corporate and supports all Blue Cardinal companies across multiple markets, working closely with sales department leadership and local operations teams.

Follow up on open estimates for equipment replacements and repairs across all Blue Cardinal companies in a timely manner

Contact customers by phone, text, and email; answer questions, address objections, and guide them to a decision

Coordinate with local operations teams to confirm pricing, financing options, scheduling, and installation availability

Log every interaction and outcome accurately in the CRM/field software so local teams have a complete record

Perform at or above benchmark KPIs set by the sales department and operations leadership, including contact rate, close rate, and response time

Attend one in-office meeting per week as scheduled by sales department leadership

Apply discounting only within standard parameters set by the sales department

Share customer feedback and recurring objections with sales leadership to improve estimate presentation in the field

2+ years of inside sales, phone sales, or high-volume customer-facing experience; home services, HVAC, or plumbing background strongly preferred

Proven ability to close over the phone and hit measurable targets

Comfortable managing a high volume of follow-ups across multiple companies and markets without dropping threads

Clear, confident written and verbal communication

Experience with a CRM or field service platform (ServiceTitan preferred)

Organized, self-directed, and reliable working independently between weekly in-office meetings

Base salary plus uncapped commission on the sales you close

Steady flow of warm leads you're following up on estimates our technicians already delivered, not cold calling

Support the full Blue Cardinal portfolio across Texas and beyond, with growth into sales leadership as the corporate sales function expands

Medical, dental, and vision; 401(k) with company match; paid time off

Standard Heating Cooling and Plumbing