OPS Welcome Desk Office Assistant

Department Housing & Residence Life-OPS Compensation $15.00 Hourly Job Description Summary The Welcome Desk Office Assistant position will be a year-round position that will include working through holidays when the University is closed. This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox for our multiple welcome desk locations. Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out and orientations. Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment. Position will be Monday through Friday, 4pm to Midnight. Job Functions Provide customer service to students and/or parents Answer telephones and respond to general inquiries in the housing email inbox for our multiple welcome desk locations Perform accurate data entry Maintain confidential student files Assist with department-wide events such as move-in, move-out and orientations Marginal Functions Work through holidays when the University is closed Work in a fast-paced environment while remaining detail oriented and well organized Required Qualifications High school diploma (or GED) and two years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Preferred Qualifications Excellent customer service skills Be detail oriented and well organized Ability to work in a fast-paced environment Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.