Client Engagement Specialist

Job Description

Job Description

Who are we?

From our corporate headquarters near Atlanta, Georgia to operations in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA), GRI-Alleset is a privately held company which focuses on the design, development and manufacturing of disposable medical supplies. We pride ourselves on developing strong customer relationships, driving new product innovation while adapting to ever-changing global market demands. To learn more about our company, visit us at

What to expect:

We’re looking for the type of person who likes to start their day with a passion – to protect healthcare providers, patients, and the surgical equipment. Each day we strive to make a difference. It’s what gets us up in the morning. Our greatest strategic advantage lies in the diversity, knowledge, experience, and the dedication of our global team. We believe innovation is what pushes healthcare forward. And people like you are essential to help create that change.

The Client Engagement Specialist (CES) is responsible for fostering and maintaining a healthy rapport with third party logistics as well as with clients. The CES will work under the direction of the Client Engagement Manager and in support of the Client Development Executives and Demand Planning Manager.

What you’ll do:

· Process customer complaints.

· Address customer concerns and issues, escalating them to the Client Engagement Manager as necessary for job completion and customer satisfaction.

· Maintain customer price list in order entry and invoice system reporting discrepancies as needed.

· Process customer orders, changes, returns and invoicing according to established department policies and procedures.

· Provide documentation to accounting for bill processing of air and sea shipments.

· Distribute weekly open purchase order reports to customers and manager.

· 3PL inventory management and reconciliation.

· Ability to work within a cross-functional team and matrix management structure.

· Strong attention to details.

· Ability to perform multiple tasks in a fast-paced, team environment.

· Excellent problem-solving skills and suggest solutions.

· Ability to organize and prioritize workflow and to meet established timeframes.

· Strategic/ tactical planning and implementation capabilities.

· Track open orders for lifecycle of the order.

· Follow up with client to confirm product satisfaction.

· Provide customers with world class service with every interaction

· Provides mentorship and guidance to the data entry specialist answering any queries regarding pricing, lead times or purchase orders, and all other customer queries.

· Provides personalized assistance to clients, understanding their needs and offering appropriate solutions.

· Builds and maintains strong relationships with clients to foster loyalty and satisfaction.

· Collaborates with other departments, supporting team members, and or vendors to ensure on time deliveries to clients.

· Regular scheduled meetings with supporting team (CSS/ VRS) on open orders, hot shipment, major projects etc

· Manage and communicate all backorders with manager and clients

· Responsible for month end reports as to be completed and provided to accounting by the 11th of each month.

* All other duties as assigned.

What you’ll bring:

· Relevant bachelor’s degree or relevant experience

· 3-5 years of customer service experience required, preferably in a manufacturing environment

· Proven skills and experience in business analysis and supply chain processes.

· Ability to respond appropriately under pressure.

· Sound judgment and excellent problem-solving skills.

· Ability to speak a second language may be advantageous.

· A positive attitude and the ability to build relationships with clients.

· The flexibility to work irregular hours, when required.

· Superb written and verbal communication skills.

· Must be able to work in a team environment.

· Analyze complex situations and make recommendations.

· Must be able to work independently.

· Must be proficient in Excel and Microsoft Office.

· Fishbowl manufacturing/inventory software and QuickBooks experience is a plus

Work Environment:

• Our work environment is casual and fun, but we also work hard.

Teammate Benefits:

• Medical, supplemental gap, dental, vision insurance and 401(k)
• Development opportunities to grow your career with a global company

EOE/M/F/D/V

Value Proposition:

Compensation is only one part of the Employee Value Proposition that Alleset offers our employees. We strive to provide our employees and their loved ones with a competitive and engaging employee experience, focused on supporting their financial, physical and emotional wellbeing. Our benefits are centered around our greatest assets: employees and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself.

Alleset Inc. is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Alleset is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

About Alleset :

Headquartered near Atlanta, Georgia, Alleset, a Global Resources International company, is a global manufacturer of healthcare products, offering an industry-leading portfolio of high-quality, cost-effective consumable medical products and unparalleled support services. We design, develop, and manufacture products and services focused on protecting the patient, healthcare provider, and surgical equipment.

Alleset, Inc. participates in the E-Verify Program.