Inside Sales & Operations Coordinator

Job Description

Job Description

Docketly Inside Sales & Operations Coordinator

About Docketly: Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor's rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services.

What You'll Do

This role is built for someone who knows how to work a phone, close under pressure, and hit a number — every single day.

• Own a portfolio of open court hearings — working your accounts daily through calls, texts, and emails to secure attorney coverage
• Negotiate rates in real time, including above-standard offers in competitive markets, while protecting margin — think of it as closing a deal on a tight timeline
• Triage a fast-moving pipeline of competing priorities, make confident judgment calls, and communicate decisions clearly to your team
• Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
• Track your activity, confirm assignments, and keep pipeline data accurate for reporting — your numbers tell your story
• Partner cross-functionally to identify coverage gaps and drive process improvements proactively

What We're Looking For

• A proven track record in high-volume outbound or inbound calling — you're comfortable on the phone and efficient with every interaction
• Real negotiation experience: you know how to handle a counteroffer, hold your position on price, and still get to yes
• Strong pipeline instincts — you can prioritize a full book of open accounts, make sound calls quickly, and explain your reasoning
• Highly organized with the ability to manage multiple open cases simultaneously without anything slipping through the cracks
• Tech-savvy and quick to learn new platforms; experience with CRM or scheduling tools is a plus
• A consistent history of hitting or exceeding KPIs in a metrics-driven environment

You'll Thrive Here If You've Worked In…

• Inside sales, SDR/BDR roles, account management, or collections
• High-volume call center or outbound sales environments
• Staffing, dispatch, or gig platform operations where speed and relationship-building were the job
• Any role where you picked up the phone, hit a quota, and solved problems under pressure

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $22-$25/hour Schedule: Monday–Friday, In-Person, Longmont, CO