Credit & Collections Specialist - Corporate

Credit and Collections Specialist

The Credit and Collections Specialist is responsible for evaluating customer creditworthiness, managing the accounts receivable portfolio, and ensuring timely collections while maintaining strong customer relationships. Based in Little Rock, AR, this on-site role plays a key part in protecting company assets, reducing financial risk, and improving cash flow through diligent credit analysis and collections management.

Goals of Position

• Ensure timely and professional communication regarding past due accounts.

• Assess and monitor customer credit to minimize bad debt exposure.

• Maintain accurate credit history and collection activity records.

• Collaborate with internal departments to resolve billing disputes and account discrepancies.

Responsibilities

• Analyze new and existing customer accounts to assess credit risk; maintain and update credit files and histories.

• Perform daily collection activities on past due accounts, document interactions, and escalate where needed.

• Research and resolve account disputes, billing discrepancies, and unapplied payments in coordination with internal teams.

• Respond to internal and external credit inquiries, process account reconciliations, and assist with bank deposits and receivables posting activities, when needed.

• Identify and prepare delinquent accounts for external collection efforts or bad debt review.

• Perform other duties as assigned.

Major Challenges

• Balancing assertive collection efforts with professionalism and customer service.

• Managing a large account portfolio with varying terms and risk levels.

• Resolving complex account issues in a timely and accurate manner.

Skills and Qualifications

• 3–5 years of credit and collections experience in a business-to-business (B2B) environment.

• Strong communication and negotiation skills.

• Attention to detail with the ability to analyze financial and payment data.

• Proficiency in Microsoft Excel and standard office software.

• High level of professionalism when interacting with internal and external contacts.

Authority

• No direct reports.

• Responsible for initiating credit evaluations and collection actions within established guidelines.

Evaluation Criteria

• Work Product & Productivity

• Dependability & Attitude

• Cooperation, Communication & Initiative

• Problem Solving, Trust & Leadership

• Safety & Policy Compliance

Education and Experience

• High school diploma or equivalent required.

• Preferred: Associate or bachelor's degree in accounting, business, or related field.

• 3–5 years of relevant experience in credit, collections, or accounts receivable.

Certificates/Licenses/Registrations

• None required.

Physical Demands

• Must be able to sit for prolonged periods of time.

• Ability to operate a computer and standard office equipment.

• Must be able to talk and hear in English for effective communication.

Work Environment

• On-site at the Little Rock, AR location.

• Quiet to moderate noise level typical of an office environment.

• Fast-paced and deadline-driven.