Engineer II, Endpoint Management

ABOUT US THE Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan, please visit our website and our careers page. Join our award-winning workforce and make a difference in the lives of our students! DESCRIPTION Under the direction of the Assistant Manager of Emerging Technologies, the Endpoint Systems Engineer II is responsible for the advanced design, implementation, and optimization of the organization’s endpoint ecosystem. This role provides senior-level technical expertise in endpoint management, automation, and systems integration, ensuring a secure, scalable, and highly efficient computing environment. The Endpoint Systems Engineer II performs complex engineering tasks, including the development of automated workflows, advanced scripting, and data-driven decision-making through Structured Query Language (SQL) analysis. This role also supports integration efforts across enterprise systems using Representational State Transfer Application Programming Interfaces (REST APIs) and provides strategic input into endpoint architecture, standards, and long-term technology planning. MINIMUM QUALIFICATIONS Education: Bachelor's degree from an accredited college or university. An equivalent combination of education, technical certifications, and relevant experience may be considered. Experience: Five (5) years of progressively responsible experience administering enterprise endpoint management solutions, including device deployment, configuration, software distribution, patch management, and/or lifecycle management in a complex technology environment. PREFERRED QUALIFICATIONS Education: Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, or a related field. Experience creating queries in SQL or other database management systems. Certification/Licensure: Priority will be given to applicants who: Experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Google Admin Console, Windows Autopilot, Apple Business Manager, and ITSM platforms. Technical certifications related to endpoint management or Microsoft technologies are preferred. ESSENTIAL POSITION RESPONSIBILITIES Performs advanced planning, evaluation, and implementation of complex endpoint solutions, identifying systemic issues and developing long-term remediation strategies. Designs, develops, and maintains enterprise-level endpoint configurations, deployment strategies, and lifecycle management processes. Leads efforts in modern endpoint management using Microsoft Intune, Windows Autopilot, and co-management environments with Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM). Develops and maintains advanced automation solutions using PowerShell and other scripting languages to improve operational efficiency and reduce manual processes. Acts in a development capacity for the Information Technology Service Management (ITSM) platform, creating automated workflows, custom forms, and system integrations. Utilizes SQL to query and analyze system data, generate compliance reports, and support data-driven decision-making. Designs and implements integrations between endpoint systems and enterprise platforms using Representational State Transfer Application Programming Interfaces (REST APIs). Evaluates and enforces endpoint standards across the organization to ensure consistency, security, and compliance. Performs advanced troubleshooting and root cause analysis for complex endpoint and systems issues. Collaborates with cross-functional teams to support enterprise initiatives and improve service delivery. Research emerging technologies and industry trends to recommend improvements to the endpoint environment. Maintains a working knowledge of current technologies, trends, and best practices in endpoint management. Interacts with vendors and contractors to resolve complex issues and influence product direction where applicable. Maintains documentation for engineering processes, system configurations, and integration workflows. Provides technical leadership, guidance, and mentorship to team members as needed. Utilizes the ITSM system to manage and prioritize work in alignment with service level agreements (SLAs). Provides backup support to team members as required. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Enterprise Endpoint Architectures: Comprehensive knowledge of enterprise-level endpoint deployment and lifecycle management strategies, encompassing cloud-native (Microsoft Intune), co-managed, and on-premises environments (MECM/SCCM, Windows Autopilot). Automation & Scripting Languages: Deep understanding of PowerShell, RESTful API structures, and scripting methodologies to automate operational workflows, systems integrations, and administrative tasks. Database & Data Analytics: Proficiency in SQL database querying, schema relationships, data analysis, and technical report generation to drive compliance, auditing, and data-backed decisions. ITSM Architecture & Development: Technical knowledge of ITSM platform architecture, including custom workflow development, form creation, system integration capabilities, and ITIL framework alignment. Endpoint Security Standards & Governance: Solid understanding of enterprise security baselines, regulatory compliance standards, vulnerability remediation, and organizational endpoint governance. Systems Integration Protocols: Conceptual and practical knowledge of REST APIs to connect, sync, and streamline data between endpoint tools and enterprise software platforms. Skills: Advanced Scripting & Automation: High-level skill in writing, testing, and maintaining production-grade PowerShell scripts and automated workflows to increase operational efficiency and minimize manual labor. Root Cause Analysis & Complex Troubleshooting: Advanced diagnostic and analytical skills to investigate systemic vulnerabilities, isolate root causes of complex OS/endpoint failures, and formulate long-term remediation strategies. System Integration & ITSM Development: Skilled in developing custom ITSM solutions, API-driven platform integrations, dynamic forms, and automated service management pathways. Data Querying & Reporting: Proficient in leveraging SQL queries to analyze large system datasets, build custom compliance reporting, and evaluate environment health metrics. Engineering & Integration Documentation: Advanced technical writing skills to produce detailed system architecture diagrams, engineering specifications, integration workflows, and procedural SOPs. Abilities: Strategic Planning & Foresight: Ability to perform long-term planning, evaluate emerging technology trends, conduct feasibility assessments, and recommend strategic improvements for enterprise endpoint solutions. Technical Leadership & Mentorship: Ability to guide, mentor, and elevate technical team members, leading cross-functional project teams and establishing standard engineering practices. Vendor Influence & Collaboration: Ability to interface effectively with third-party vendors and contractors, articulate technical requirements, resolve escalated issues, and influence product roadmaps. Cross-Functional Execution: Ability to partner across departments, align IT engineering goals with overarching business initiatives, and maintain SLA compliance under complex operational demands. Adaptability & Continuous Improvement: Proactive mindset to continuously research, adapt, and implement modern best practices within dynamic, rapidly shifting technology landscapes. ADDITIONAL REQUIREMENTS Working Hours The duty day for this position is 8 hours including a one hour duty-free lunch. EMPLOYMENT INFORMATION Compensation This is a 12-month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary range for this position is Grade 26 on the Technical Central Office and School Based salary scale. Step placement will be in accordance with the salary procedures of the Howard County Public School System and the HCEA-ESP Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is not exempt from overtime. Benefits HCPSS offers a comprehensive benefits package for eligible employees. Information about additional benefits such as paid time off can be found in the negotiated agreement for employees in this bargaining unit. Pre-Employment Requirements Professional references will be contacted prior to any offer of employment. Recommended candidates will be required to provide references from current and recent supervisors. All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship. EQUAL OPPORTUNITY EMPLOYER To request an accommodation during the application or interview process due to a documented disability, please email View email address on click.appcast.io. HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws. The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan, please visit our website and our careers page. Join our award-winning workforce and make a difference in the lives of our students! To request an accommodation during the application or interview process due to a documented disability, please email View email address on click.appcast.io. #J-18808-Ljbffr Howard County Public School System