Full Stack Developer - Support

Job Purpose

About RWS

RWS is a global AI solutions company empowering the world's most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand's tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world's top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com.

About Propylon

Propylon is the Dublin-based content-management arm within the RWS group, specialising in software for legal and regulatory workflows. For more than 20 years, Propylon has helped governments, standard bodies and regulated organisations manage legislation, regulations and legal content in a smarter, modular way.

Joining Propylon means working in a people-led, innovation-driven environment recognised as one of Ireland's Best Workplaces in Tech - while having the backbone and global reach of RWS. You'd be contributing to meaningful projects that shape law, compliance and global content workflows, with the support and flexibility to grow your skills and career.

Job Purpose

We have an exciting opportunity for a Full Stack Developer to join our support team in supporting and development of our core product offering and working across major client projects. The candidate will be an experienced engineer with several years of experience in a similar role and will have worked with modern frontend and backend applications in a professional context.

The primary job purpose here focuses on support first development second approach. The successful candidate will work on support issues and when there is no support work, the candidate will help with development work on development projects. Its anticipated this will be 75% coding and 25% providing end user support.


This role requires during client heavy periods shift work with the rest of the support team where a persons normal working hours will be altered. There are 2 shifts a 9 am to 5 pm shift and a 11 am to 8 pm shift. The successful candidate must be available for on call work. On call work is rotated on a weekly basis amongst the engineers on the support team.

Job Overview

Responsibilities:

• Collaborate with senior support engineers to diagnose and resolve user issues
• Contribute to and maintain support documentation to improve internal knowledge sharing and user self-service.
• Work closely with the support manager to track, prioritize, and resolve high-priority escalations and bug fixes
• Participate in peer code reviews to ensure high-quality standards across the codebase.
• Take ownership of bug fixes and perform critical hotfixes to maintain system stability.Proactively identify areas for system improvement to enhance overall product quality.

Requirements:

• Excellent understanding of the Python programming language, its ecosystem, and idioms.
• Significant professional experience with Python based MVC framework, preferably Django.
• Excellent working knowledge of SQL based RDBMS, e.g. Postgres, MySQL.
• Experience with modern Python features such as type hinting, async, data classes, etc.
• Experience developing applications and clients that utilize data and functionality exposed via REST, GraphQL, RPC etc.
• Familiarity with Docker and related containerization technologies.

Nice to haves:

• Working knowledge of a modern JavaScript framework, preferably React
• Experience with Oracle DB
• Experience with XML processing/transformation.
• Experience with document management/document workflow software.
• Familiarity or work experience with DevOps workflow/principles, building CI/CD pipelines.

Personal Attributes:

• Wants to be part of a team that is committed to delivering high quality innovative products.
• Wants to be part of a culture that is committed to sharing and enhancing the knowledge of the wider team, supporting team wide learning and success
• Have a curious mindset - about what you do, the technology you use and how you connect with others to deliver products that we are proud to deliver to our clients.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.


Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.


In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.


RWS Values


Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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