Service Manager

Job Description

Job Description

Toyota of Columbus is looking for a proven leader ready to take the next step with one of the most respected brands in the automotive industry and one of the fastest-growing dealer groups in the South.

Service Manager – Toyota of Columbus

If you’re a high-performing automotive leader who knows how to drive culture, grow business, develop people, and deliver an elite customer experience, this is the opportunity people wait for.

This is not just another Service Manager role. This is your chance to lead a high-volume, high-opportunity service operation backed by the power of the Toyota Motor Corporation brand and the support of the Carlock Automotive Group organization.

We are searching for an energetic, competitive, process-driven leader who thrives in a fast-paced environment and understands what it takes to build winning teams, deliver exceptional guest experiences, and drive profitability without sacrificing culture.

At Toyota of Columbus, you won’t just manage a department — you’ll help shape the future of one of the premier service operations in the region.

What You’ll Do

• Lead and inspire a high-performing service team focused on customer satisfaction, production, and profitability
• Drive daily service operations, workflow, and repair order management
• Conduct one-on-one meetings with advisors to review opportunities, customer concerns, upsells, and follow-up
• Monitor technician productivity, efficiency, and quality control
• Recruit, train, mentor, and develop advisors, technicians, and future leaders
• Create a culture centered around accountability, urgency, teamwork, and growth
• Review financial performance, labor sales, gross profit, and departmental KPIs
• Ensure warranty compliance and operational excellence
• Partner with dealership leadership to execute strategic growth initiatives
• Maintain elite customer experience standards and manufacturer expectations
• Oversee facility operations, safety compliance, and department organization

What We’re Looking For

• Proven automotive service leadership experience
• Strong understanding of fixed operations performance metrics
• Ability to lead teams, coach employees, and hold people accountable
• High-level communication and organizational skills
• Experience with dealership service processes, production management, and customer retention
• A leader who brings energy, urgency, professionalism, and a winning mindset every day
• Franchise dealership experience preferred
• Toyota experience is a plus, but leadership and execution matter most

Why Toyota of Columbus?

This is a rare opportunity to join a dealership and organization committed to growth, innovation, and excellence.

At Carlock Automotive Group, we believe great people build great dealerships. We invest heavily in training, leadership development, and career advancement through Carlock University and manufacturer-supported education programs.

Our leaders are empowered to make an impact, build strong teams, and create long-term careers — not just jobs.

With over 50 years of automotive excellence and dealerships spanning multiple states and 17 premier brands, Carlock Automotive Group continues to grow because of the people leading our stores every day.

What We Offer

• Aggressive compensation package
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Paid holidays
• 401(k)
• Supplemental insurance options
• Ongoing leadership and manufacturer training
• Advancement opportunities within a growing dealer group
• A culture focused on winning, development, and long-term success

Ready to Lead?

If you’re ready to build something special, lead a top-tier team, and grow your career with one of the best automotive organizations in the industry, we want to hear from you.

Toyota of Columbus — Powered by Carlock Automotive Group