AVP, Casualty Claims Consultant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown's Risk Solutions team is looking for an AVP Casualty Claims Consultant to join the National Casualty Claims Practice in Atlanta, GA or remotely.

The AVP Casualty Claims Consultant provides strategic claims consulting, advocacy, program analysis, and risk services to clients in partnership with brokerage, placement, and service teams.

This role serves as a dedicated claims consultant for one or more large, strategic accounts, providing hands‑on, day‑to‑day program management and acting as a trusted advisor on complex claims, coverage interpretation, claims trends, and loss mitigation strategies.

Essential Duties and Functions

• Serve as the dedicated claims consultant for one or more large, strategic accounts, providing hands‑on, day‑to‑day program oversight, proactive file and reserve review, and a single point of accountability for claims activity.
• Advocate for clients throughout the claims lifecycle, including claim reporting, dispute resolution, coverage discussions, and negotiation of timely and equitable settlements.
• Provide consultative guidance regarding policy provisions, carrier coverage positions, claim handling practices, and claim resolution strategies.
• Lead and coordinate claims strategy for complex, high‑severity, catastrophic, and multi‑jurisdictional claims.
• Develop and execute client‑specific claims service plans aligned with organizational objectives, risk exposures, and claim management needs.
• Collaborate with brokerage, placement, and client service teams to support account strategy, renewals, stewardship meetings, coverage discussions, and client presentations through claims expertise, loss trend analysis, and market intelligence.
• Analyze claims data and loss trends to identify opportunities for risk improvement, claims cost reduction, and loss prevention, and develop stewardship, benchmarking, and executive‑level reporting for clients.
• Provide recommendations regarding coverage concerns, emerging exposures, and claims trends impacting client insurance programs.
• Coordinate with carriers, adjusters, legal counsel, engineers, consultants, and other service providers to support favorable client outcomes.
• Develop and maintain productive relationships with carrier claims leadership, independent adjusters, vendors, and other key stakeholders.
• Support new business pursuits, prospect meetings, requests for proposals (RFPs), and finalist presentations through claims expertise and thought leadership.
• Serve as a strategic member of the account team, providing claims expertise, loss insights, and market intelligence that support client retention, growth, and placement objectives.
• Mentor and coach junior team members while contributing to claims best practices, service standards, and team knowledge sharing.
• Attend required training and continuing education programs, maintain applicable licenses, and comply with company policies and procedures.
• Perform other duties as assigned.

Qualifications

• Required Bachelor's degree in Risk Management, Business, Insurance, Finance, or a related field, and/or 8–10 years of commercial insurance and claims experience.
• Ability to obtain and maintain applicable state insurance licenses.
• Experience managing complex commercial property, casualty, executive risk, cyber, or specialty claims.
• Demonstrated experience serving as a dedicated claims resource for large, strategic, or complex accounts requiring a high level of individualized service and proactive account management.
• Strong understanding of commercial insurance policy structures, coverage interpretation, and claims management best practices.
• Demonstrated ability to analyze claims data and provide actionable business recommendations.
• Strong client relationship management, communication, negotiation, and presentation skills.
• Ability to lead client discussions and influence outcomes among multiple stakeholders.
• Strong critical thinking, analytical, problem‑solving, and organizational skills.
• Ability to work independently and effectively within a team‑based client service model.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well‑being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two‑partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high‑performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers.

Everything we do is about the greater WE - never me. While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission--always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public.

In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (Recruiting Vendors).

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