Universal Agent - (On-site Loan Officer)

Job Description

Job Description

Public Safety Credit Union’s (PSCU) mission is simple: To provide financial empowerment to the first responder community. We live this mission every day by empowering our team members to learn, grow, and succeed. For over 90 years, we’ve proudly served Kansas City’s first responders, and today we’ve grown to over $185M in assets and 5 branch locations

PSCU is seeking a motivated, service-oriented professional to join our team as a Universal Agent . This position is ideal for someone who enjoys working directly with members, solving problems, and helping people move forward financially. Universal Agents support a wide range of branch operations, from teller services to account opening and consumer lending support, ensuring members receive consistent, high-quality service at every interaction.

The Ideal Candidate

• Member-focused communicator who is friendly, patient, and solutions-oriented.
• Proactive with a strong sense of urgency; treats each interaction as a chance to identify needs and recommend helpful products and services.
• Tech-comfortable and eager to promote digital banking adoption.
• Team player who can adjust priorities while maintaining accuracy and confidentiality.
• Exercises sound judgment and critical thinking, using policies and guidelines to make thoughtful decisions in unique member situations.
• Embodies PSCU’s Member Ready mindset—professional, prepared, and service-driven.

What You’ll Do

• Deliver exceptional member service through accurate and friendly in-person, phone, and digital support
• Process daily teller transactions, including cash handling, deposits, withdrawals, payments, and transfers
• Open and maintain deposit accounts including checking, savings, certificates, IRAs, business accounts, and safe deposit boxes
• Assist members with debit and credit card needs, including activation, PIN resets, disputes, and replacements.
• Support members experiencing fraud or dispute situations and follow established resolution procedures
• Assist with incoming wire transfer instructions and ensure timely, accurate processing
• Originate and process consumer loans and assist members with HELOC applications and documentation
• Proactively educate members about products, services, and digital banking tools to support their financial goals
• Maintain compliance with credit union policies, regulations, and security procedures
• Support team needs and branch staffing by working at both PSCU locations as required

What Success Looks Like

• Providing accurate, timely service with a positive attitude
• Demonstrating proactive member outreach and product education
• Maintaining accuracy in transactions, documentation, and lending support
• Contributing to a productive, collaborative, Member Ready culture
• Supporting members and teammates with flexibility and professionalism

What You Bring

• High school diploma or equivalent required
• 2+ years of financial services or cash-handling experience preferred
• Consumer lending experience preferred
• Working knowledge of HELOC processes is a plus
• Strong communication skills and a passion for member service
• Comfort with technology and willingness to support digital banking tools
• Ability to work independently and prioritize in a fast-paced environment
• NMLS eligibility & Notary eligibility

Location & Schedule

• Typical Schedule Hours: Monday–Friday, 8:45 am - 5:15 pm, rotating Saturdays 8:45 a.m. - 1:15 p.m.
• Status: Full-Time, Non-Exempt
• Location: On-site at PSCU branch location(s)
• Starting Salary: $21.00 per hour & up, depending on experience

The Benefits*

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance – all paid 100% for employees.
• Health Savings Account.
• Flexible Paid Time Off and Holiday Pay.
• 401(k) with employer match.
• Casual dress code of logo shirts with jeans.
• PSCU banking privileges for you and your family.
• …and more!

*All programs subject to review and change.