Customer Care Specialist

Job Description

Job Description

Customer Service Representative – Tax Collector

Location: Sumter County, FL

Schedule: Monday-Friday, 7:55 a.m.-5 p.m.

Pay rate: New employees start at $15.21

Ad-Vance Talent Solutions is seeking a Customer Service Representative to support the Sumter County Tax Collector’s Office . This position provides front-line customer service and may perform duties including greeting customers, answering phones, assisting with clerical functions and administering road tests.

IMPORTANT: Candidates must be willing and able to work at any of the four Tax Collector locations — Wildwood, Bushnell, The Villages and Sumterville. No exceptions.

Job Responsibilities

• Greet customers, determine the purpose of their visit and direct them to the appropriate area.
• Provide professional customer service and assist with resolving customer concerns.
• Answer, screen and route incoming telephone calls; provide information and take messages as needed.
• Enter, retrieve and maintain information using computer systems and word-processing software.
• Perform general clerical duties, including researching and retrieving records.
• Prepare and verify receipts, forms, payment-related documents and other office records.
• Process incoming and outgoing mail.
• Physically verify vehicle identification numbers (VINs).
• Administer and monitor road tests.
• Operate copiers and other standard office equipment.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma, GED or equivalent.
• At least one year of general clerical or customer service experience .
• Valid Florida driver’s license with a driving record acceptable to the insurance provider.
• Ability to work at all four locations: Wildwood, Bushnell, The Villages and Sumterville .
• Ability to frequently stand and walk for extended periods throughout the workday.
• Strong customer service, communication and basic computer skills.

Sumter County Employment Requirements

Candidates should be aware of the following Sumter County Government employment requirements:

• Future employees are prohibited from having tattoos above the T-shirt line or on the hands.
• Future employees must not have used tobacco products within the previous 12 months , including cigarettes, cigars, pipes, chewing tobacco, snuff and electronic cigarettes.