Manager, Creative Operations

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.


Suffolk - America's Contractor - is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.


At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.


Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.


Role Summary

The Manager, Creative Operations is responsible for overseeing operational workflows, managing resources, and directing production execution to support the Corporate Marketing Creative team. Reporting to the Senior Project Manager, Marketing PMO, this role partners closely with the Creative team, Project Management Office, internal stakeholders, and external vendors to ensure creative projects are appropriately resourced, efficiently routed, and successfully delivered across design, video, print and digital channels.

This role serves as the nexus between project planning and creative execution. This position will manage the capacity of our creative team, along with production logistics, vendor relationships and asset delivery, while driving continuous improvement. Success in this role requires exceptional attention to detail, strong organizational and problem-solving skills, and a creative eye that helps uphold the quality of the Suffolk brand across all deliverables.

Responsibilities

Creative Traffic & Resource Management

• Own the routing and movement of creative work across design, video, print, and digital projects.

• Manage creative team capacity, workloads, and resource allocation to ensure successful project delivery.

• Maintain visibility into all active creative work and proactively identify resource conflicts, bottlenecks, and scheduling risks.

• Partner with the PMO to align creative resources with project priorities and timelines.

Creative Production & Execution

• Oversee production planning and execution logistics of creative projects across video, photography, print, and digital.

• Develop production schedules, creative workflows and execution plans that align with project timelines established by the PMO.

• Coordinate internal creative resources, vendors, freelancers, and production partners to support project execution.

• Assist with contracts, usage rights, licensing agreements, talent releases, print specifications, and other production-related documentation.

• Identify and mitigate production risks throughout the project lifecycle.

Asset Management & Process Improvement

• Oversee creative asset management, version control, file organization, and archival processes.

• Ensure all final deliverables and source files are properly documented and accessible for future use.

• Partner with PMO to align production efforts with established campaign objectives and timelines.

• Drive continuous improvement of creative workflows, production processes, and operational standards.

Qualifications

• 5-7 year of experience in creative operations, traffic management, project management, agency operations, marketing, or a related field.

• Experience managing creative workflows across multiple disciplines including design, video, photography and digital.

• Strong understanding of creative production processes, resource planning capacity management, and project delivery.

• Experience coordinating and managing external vendors, freelancers, and production partners.

• Demonstrated ability to balance multiple priorities, manage competing deadlines, and optimize team workloads in a fast-paced environment.

• Strong organizational skills with exceptional attention to detail and follow through.

• Excellent communication, collaboration, and relationship building skills with the ability to work effectively across cross functional teams.

• Experience with project management and workflow tools such as Asana, Monday.com, Workfront, Smartsheet, or similar platforms.

• Familiarity with creative and design tools such as Adobe Creative Cloud, Figma or similar platforms is preferred.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk's total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.