Service Manager

Job Description

Job Description

The Service Manager plays a critical role in the organization by ensuring that services are delivered efficiently, consistently, and in alignment with customer expectations and business goals. This position acts as a bridge between customers, employees, and management, overseeing daily operations, resolving service-related issues, and maintaining high standards of quality and performance.

Key Responsibilities

• Must be able to audits on internal and external compliance standards (example:  100% accuracy on field reports, service call outs, Job Safety Analysis, Incident reports, safety audits, PPE, truck audits, trouble shooting logs, DOT travel log, etc.). 
• Must be able to strategically schedule routes, on-call rotation and schedule equipment installations and pickups. 
• Dispatch troubleshooting tickets and manage the open ticketing system.
• Must seek and obtain continuing education training for department safety regulations and requirements. 
• Independently Service existing accounts by analyzing work orders, investigating complaints, conducting tests and resolving problems. 
• Maintains great rapport with team and customers when independently serving units, following operational instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance. 
• Provide oversight and support to keep vehicles and equipment clean and in safe operation with recorded maintenance logs.  Must schedule and conduct weekly company service vehicle washes.  

Qualifications

• Be able to operate teams remotely in multiple locations
• Five (5) years of Service Technician experience, specializing in Natural Processing Equipment.  Years of experience can be substituted depending on individual(s); knowledge, skill, and ability. 
• Must have knowledge in Federal Motor Carrier Safety Regulations and DOT compliance to perform proper audits on company vehicle transportation. 
• Worked with Samsara for fleet management
• Ability and background experience to schedule strategic routes for staff. 
• Must have experience in organizing routes for optimization and troubleshooting dispatch. 

Role in Organization

A Service Manager is responsible for improving customer satisfaction, enhancing team productivity, and implementing strategies that support organizational growth and operational excellence. Through effective leadership, communication, and problem-solving skills, the Service Manager helps build strong client relationships, promotes a positive work environment, and contributes significantly to the overall success and reputation of the organization.