Fiber Maintenance Technician - Grand Rapids MI (Newaygo)

Fiber Maintenance Technician 

Location: Grand Rapids region, with office located in Newaygo, MI
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Position Summary: The maintenance technician plays a vital role in the OSP maintenance team by facilitating the construction of a Fiber-to-the-Home network build within our Mid-West region. The maintenance Splicer is a skilled field position in the installation and repair of fiber optic cable, responsible for performing splicing functions. This position supports the Splicing team and works with personnel within the department. The maintenance technician will report directly to the Network Maintenance Supervisor and will be responsible for maintaining safety and quality control on all the builds. This is an upper-level technician position for which we are requiring previous experience. The ideal candidate for this position will be able to produce excellent work on their own without a lot of supervision.

Key Responsibilities:

• Maintain a safe environment and ensure all safety standards are met.
• Splice fiber optic cables including both loose tube and ribbon cables. Be able to complete butt splice, mid-span, and cabinet splicing.
• Construct proper splice case, including but not limited to: grounding, bonding, isolation, slack storage and sealing.
• Understanding of and creating splice matrix and fiber assignments.
• Prepare and maintain splicing records, schematics, and diagrams
• Perform work in accordance with industry standards. Be familiar and to read and follow design engineers instructions and specifications, maintain the scope of work on the project and adhere to safety procedures.
• Perform routine maintenance. Recognize and repair route issues.
• Willing to work outside in varying weather conditions.
• Proficient using fiber tools and test equipment, OTDR, fusion splicer, optical light source, and power meter

Skills and Requirements:

• Familiar with GIS (Geographic Information Systems) and database management including AutoCAD, ESRI, and/or shape file functionality.
• Knowledge of network drawings, route maps and scopes of work.
• Knowledge/experience with project management tools. Knowledge of FTTH Infrastructure, MDU design, materials.
• Knowledge/experience with Web Applications.
• Outstanding organizational, prioritization, and multitasking skills.
• Must hold a valid driver’s license.

Education Requirements:  

• High school diploma or general education degree (GED)

Physical Requirements

• Ability to stand, walk, sit, and traverse job sites for extended periods.
• Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly.
• Ability to reach and grasp with hands and arms; must maintain balance during tasks, including carrying tools or materials while climbing. 
• Ability to climb ladders (up to 25–40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection.
• Ability to lift, carry, push, or pull 50–100 lbs (frequently or repetitively depending on task).
• Ability to move equipment up and down stairs when necessary.
• Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components.
• Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.
• Ability to work in attics, crawl spaces, tight or confined areas.
• Ability to stand or kneel for long periods.
• Ability to ride in a vehicle for extended periods when traveling to job sites.
• Ability to work around live electrical components and sensitive equipment.
• Ability to see the full color spectrum (important for cable/connector identification).
• Normal visual acuity and hand-eye coordination for detailed installation work.
• Ability to hear and communicate effectively with team members or customers.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Ability to sit at a computer terminal for an extended period.
• May be required to operate general office equipment including but not limited to copiers, printers. 

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these last-mile customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

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