Counter Staff-Full Time

GUEST SERVICE REPRESENTATIVE

Job Description

Job Title: Guest Service Representative

Reports To: General Manager

FLSA Status: Hourly, Non-exempt

Department: Customer Service

Division: NA

Position Information

Company: Edit Clean LLC

Position: Guest Service Representative

Status: Full Time

Shift: Afternoon

2 DAYS A WEEK OFF (MON-FRI)

MON-FRI - 12pm - 7pm

SAT - 7:30am - 5pm

SUN - 9:30am - 3pm

Job Category: Customer Service

Summary:

Duties and Responsibilities include the following. Other duties may be assigned.
• Provide exceptional customer service to customers
• Serve as primary liaison with customers
• Greet and assist all walk-in customers in the store
• Meet, greet, and assist all valet drive-up customers at their car
• Process customer phone and personal relations
• Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
• Sort and examine articles, picking out those that may need hand spotting, or stain treatment
• Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and

classify all pieces and input information into the computerized register
• Consistently ensure cash drawer accuracy
• Follow Company's new customer protocol
• Attend Company offered ongoing training and education

Skills:
• Oral Communication Skills
• Written Communication Skills
• Customer Service
• Organizational Skills
• Project Management
• Time Management
• Phone Communication Skills
• Understanding of POS system

Education/Experience:
• One+ year(s) direct customer service experience
• 2 or more years retail clothing experience
• Knowledgeable of fabrics and fashion