IT Support Analyst

Job Type


Full-time

Description

IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc.
Location: Madison, WI (Verona Road)

Be part of something big.
At Certco, we are continuing to modernize our technology environment, including the successful launch of our new Warehouse Management System and ongoing investments in cloud infrastructure, data integration, and enterprise systems. We are looking for an IT Systems Analyst who is ready to play a key role in supporting and advancing our technology landscape.

This is an exciting opportunity for a technically skilled professional who enjoys solving complex problems, improving system performance, and working across teams to keep critical business systems running smoothly.

Why Join Certco?

• Be part of a team supporting modern enterprise systems and cloud technologies
• Work with Azure, AWS, virtualization, and enterprise data systems
• Opportunity to support and enhance systems that directly impact business operations
• Collaborate with a knowledgeable IT team in a stable and growing organization
• Join a company that supports independent grocers and communities across the Midwest

What You'll Do

As an IT Systems Analyst, you will support the design, implementation, and maintenance of enterprise systems and infrastructure. This role plays a critical part in ensuring system reliability, performance, and data integrity.

Key responsibilities include:

Data Integration & Database Support

• Support ETL tools and workflows for data integration and transformation
• Maintain and troubleshoot Microsoft SQL databases
• Support APIs and data pipelines across enterprise systems

Cloud & Infrastructure Management

• Support Microsoft Azure environments, including storage, security, and performance monitoring
• Assist with cloud resource management, backup systems, and disaster recovery planning
• Monitor system performance and capacity planning

Virtualization & Enterprise Systems

• Maintain virtualization platforms such as VMware and Nutanix
• Support enterprise storage solutions and ensure system reliability
• Assist in deploying new systems and infrastructure enhancements

Technical Support & Operations

• Provide Tier 1-3 support for escalated technical issues
• Monitor system alerts and troubleshoot incidents
• Participate in a rotating on-call schedule
• Support patch management and vulnerability remediation

What We're Looking For

We are seeking a technically skilled problem solver who thrives in a fast-paced, collaborative environment.

Qualifications include:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT infrastructure, systems engineering, or related roles
• Hands-on experience with ETL tools (Pentaho, Talend, SSIS, or similar)
• Strong knowledge of Microsoft SQL databases
• Experience supporting Azure and/or AWS environments
• Familiarity with virtualization platforms such as VMware or Nutanix
• Knowledge of Windows Server environments (Active Directory, DNS, DHCP, GPOs)
• Experience with scripting tools such as PowerShell, Python, or SQL
• Strong troubleshooting, documentation, and communication skills
• Ability to work both independently and collaboratively

Preferred Experience

• Experience working with ERP, CRM, or WMS systems
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with project management methodologies such as Agile or Waterfall

Why This Role Matters

Technology plays a critical role in supporting Certco's operations and helping independent grocers succeed. As an IT Systems Analyst, your work will directly support enterprise systems that keep operations running efficiently and reliably across the organization.

This is an opportunity to work on meaningful systems, grow your technical skills, and be part of a team driving modernization and innovation.

Ready to take the next step in your IT career?
Apply today and become part of a team that supports critical systems, drives innovation, and keeps operations running smoothly.

Requirements

Position Summary


We are seeking a highly skilled and motivated IT Systems Analyst to join our dynamic IT team. This role is responsible for participating in the design, implementation, and maintenance enterprise systems and infrastructure, with a strong focus on data integration, cloud services, and advanced help desk support. The ideal candidate will have hands-on experience with ETL tools, database management, cloud platforms (Azure and AWS), and enterprise storage systems, and server virtualization.

Key Responsibilities

ETL & Database Management

• Support ETL tools and workflows for data integration and transformation.
• Maintain and troubleshoot Microsoft SQL databases to ensure performance and reliability.

Cloud Infrastructure

• Manage and support storage and compute resources in Microsoft Azure, to include health monitoring, capacity and performance, security and compliance, backup and replication, cost tracking, and incidence response.
• On a monthly basis, review capacity planning, disaster recovery, compliance, and cost optimization.

Server Virtualization and Storage Systems

• Maintain and support Network Attached Storage (NAS) systems for enterprise use.
• Ensure data integrity, backup, and disaster recovery protocols are in place.

Support & Operations

• Maintain network monitoring system to report on various system metrics as well as alerts if an incident occurs.
• Provide Tier One, Two, and Three Help Desk Support for escalated technical issues.
• Participate in a rotating On-Call support schedule to ensure 24/7 system availability.
• Assist in vulnerability assessments and patch management.
• Track open tickets: follow-up with the requestor and others assigned to determine and communicate the progress of the ticket or request. Ability to meet SLA requirements.

Systems Deployment

• Assist with design and deploying enterprise IT systems and services.
• Monitor system performance and implement improvements to optimize uptime and efficiency.

Required Skills

• Virtualization and Infrastructure, to include Nutanix and VMware.
• ETL and Data Integration - hands-on skillset with ETL tools, data transformation, and solid understanding of APIs and data pipelines.
• Enterprise IT systems - experience with ERP, CRM, and WMS systems, middleware and integration platforms, and scripting (PowerShell, Python, SQL).
• Advanced Support and Troubleshooting - deep knowledge of Windows Server OS, Active Directory, DHCP, GPOs, DNS. Be able to quickly obtain root cause analysis for complex issues. Strong understanding of ITIL - Incident, Problem, and Change Management.
• General understanding of project management fundamentals such as Agile or Waterfall.
• Ability to effectively collaborate with members of the IT and business teams.
• Strong documentation and communication skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in systems engineering or IT infrastructure roles.
• Proficiency with ETL tools (e.g., Pentaho, Talend, SSIS).
• Strong knowledge of Azure and AWS environments.
• 3+ years of experience with enterprise storage solutions.

Physical Requirements


The physical requirements described below are representative of those that must be met by an applicant or employee to successfully perform the essential functions of this job.


Frequency Definitions


The percentages listed below represent the estimated amount of time the employee is expected to perform each physical requirement during a typical work shift.

0-24% - Occasional (up to 2 hours per shift)


25-49% - Frequent (approximately 2-4 hours per shift)

50-74% - Regular (approximately 4-6 hours per shift)


75-100% - Constant (Up to 8 hours or greater per shift)

• Seeing: Must be able to read reports and use computers. (75-100%)
• Hearing: Must be able to hear well enough to communicate with co-workers and customers. (75-100%)
• Communication: Ability to communicate effectively in person, over the phone, and via virtual platforms. (75-100%)
• Reading/Data Analysis: Ability to read and analyze data on a computer screen and in printed materials. (75-100%)
• Standing/Walking/Mobility: Must be able to stand and walk/maneuver around safely. (0-24%)
• Climbing/Stooping/Kneeling: (0-24%)
• Lifting/Pulling/Pushing: (0-24%)
• Travel: Ability to travel between locations as required. (0-24%)
• Work Environment: Ability to work in an operational environment, including exposure to varying temperatures, noise levels, and equipment movement when applicable. (0-24%)
• Safety Requirements: Must comply with all safety requirements, including the use of required personal protective equipment (PPE) when in operational areas. (0-24%)

Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.