Healthcare Staffing Specialist

Thrive Specialty Pediatric Care, part of Aveanna Healthcare, is one of the largest private duty nursing companies in the nation. We foster a diverse, inclusive workplace culture that supports our team members. Overview Position: Care Experience Manager (CEM) What Makes Aveanna Different? Award-Winning Culture Recognized in Indeed’s Work Wellbeing Top 100 Companies of 2024 Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024 Comprehensive Benefits Package Health, Dental, Vision, and Company-paid Life Insurance Paid Holidays, Vacation Days, and Sick Days Quarterly Bonus Opportunities Mileage Reimbursement 401(k) Savings Plan with Employer Matching Employee Stock Purchase Plan with a 15% Discount Tuition Discounts and Reimbursement Program (conditions apply) Nationwide Presence with Advancement Opportunities Employee Recognition Programs and Relief Fund Structured New Hire Orientation Employee Resource Groups for Community and Support Position Details Compensation: $40,000 base salary + quarterly bonuses + paid rotating on-call. Schedule: Monday–Friday daytime hours, full time with on-call rotations. Location: Lubbock, Texas 79424 Key Responsibilities Of The Care Experience Manager Coordinate staffing needs and manage caregiver schedules. Organize orientation and training for new caregivers. Manage shift coverage for absences or tardiness. Monitor and address cost containment to ensure efficient case assignments. Evaluate and support staff performance with a positive approach. Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis). Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed). Build and maintain strong relationships with caregivers and patients to ensure top-tier service. Demonstrate problem‑solving skills, initiative, and sound judgment. Uphold and adhere to company policies and procedures. Qualifications For Success High School Diploma or equivalent required; College Degree a plus. Proficient in English; bilingual skills are a plus. Healthcare experience is highly preferred. Proficiency in Microsoft Office Suite (Word and Excel). Strong organizational skills, ability to multitask, and thrive in a team environment. Willingness to work an after‑hours on‑call schedule. Note As an employer receiving Medicare and Medicaid funds, employees must comply with all health‑related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna’s supportive and dynamic environment. #J-18808-Ljbffr