Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Workforce Management Analyst

Virtual Vocations Inc

Supporting enterprise workforce planning and resource management activities in a fully remote capacity, the Workforce Management Senior Analyst will analyze workforce demand, staffing projections, and operational metrics to provide actionable insights and recommendations across the project portfolio. Key responsibilities Support workforce planning, staffing alignment, forecasting, and resource management activities across accounts and project delivery organizations Analyze workforce demand and resource allocation to identify staffing gaps and implement solutions with leadership Collaborate with cross-functional teams and stakeholders to enhance workforce governance through reporting and performance metrics Required qualifications 6+ years of experience in workforce management, resource planning, or related business disciplines Experience in forecasting, staffing, labor utilization, and resource allocation in a complex operational environment Strong analytical skills with the ability to interpret workforce data and provide actionable recommendations Excellent organizational and stakeholder management skills, capable of managing multiple priorities Advanced proficiency in Microsoft Excel for data analysis and reporting

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Workforce Management Analyst in United States vacancy
  •  ...to learn. We really believe that when our employees succeed, our community wins.  ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the... 
    Suggested
    Full time
    Temporary work
    Work at office
    Local area
    Shift work

    Local Government Federal Credit Union

    Raleigh, NC
    16 hours ago
  • $115k - $202k

     ...If you're excited to shape the future of design and collaboration, join us! As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our... 
    Suggested
    Full time
    Temporary work
    Remote work
    Work from home

    Figma

    San Francisco, CA
    2 days ago
  • $83 - $85 per hour

     ...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts....  ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain... 
    Suggested
    Contract work
    Seasonal work
    Immediate start

    Binding Minds Inc

    Detroit, MI
    1 day ago
  •  ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify... 
    Suggested
    Work experience placement
    Work at office
    Local area

    DEV INC

    Louisville, KY
    1 day ago
  •  ...and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workforce Management Analyst Location: Baltimore, MD Job Summary Monitor and analyze call volume, call patterns, and traffic flow for the Customer... 
    Suggested

    Ampcus

    Baltimore, MD
    9 days ago
  • $68.34k - $75.94k

     ...Workforce Management Analyst Full-Time | Hybrid – Seattle, WA Washington residency required. Salary Range: $68,344 – $75,938. Shift: Swing shift (4:00 PM–12:00 AM) through August, transitioning to overnight (12:00 AM–8:00 AM) thereafter. About Crisis Connections Crisis... 
    Full time
    Temporary work
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Crisis Clinic

    Seattle, WA
    4 days ago
  •  ...WFM Analyst The WFM Analyst plays a key role in sustaining real-time operational efficiency...  ...to maintain performance targets. Manages Specialist scheduling requirements, coordinating...  ...possess the below qualities: 3 years in workforce management, scheduling, or real-time... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Shift work

    MCI

    Wichita, KS
    4 days ago
  • ***W2 Contract & LOCAL Candidates Only*** Title: Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM – 5 PM Description: This individual will report to the Care Center... 
    Contract work
    Local area
    Flexible hours

    DivIHN Integration

    Chicago, IL
    1 day ago
  • $55k - $75k

     ...Workforce Management Analyst United States Opportunity Overview: The Workforce Management Analyst is a key member of the Business Planning & Workforce Management team, responsible for optimizing workforce performance across service and clinical operations. Leveraging... 
    Temporary work
    Remote work
    Flexible hours

    Cohere Health

    United States
    2 days ago
  •  ...between operations, technology, and strategy - using data and workforce tools to ensure the right number of people are working at the...  ...~2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration... 

    3B Staffing LLC

    Cumming, IA
    2 days ago
  •  ...The Analyst, Workforce Management will report to the Manager, Workforce Management and support the day-to-day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees... 
    Minimum wage
    Work experience placement

    Dollar Tree Stores

    Chesapeake, VA
    5 days ago
  • $38.7 per hour

     ...WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H JOB OVERVIEW In this role,... 
    Full time
    Contract work
    Local area
    Remote work

    System One

    Baltimore, MD
    3 days ago
  • $40 - $45 per hour

     ...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success...  ...of contact center KPIs and queue management. ~ Experience with contact center platforms...  ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and... 
    Temporary work
    Worldwide

    Dexian

    San Diego, CA
    2 days ago
  •  ...What’s in it for you? Constantly growing, financially‑sound organization 401K Group insurance Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP Workforce... 

    Tfi International Llc

    Dallas, TX
    5 days ago
  •  ...metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments, etc.). Collaborate with the Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and... 
    Immediate start
    Shift work
    Rotating shift

    Jobtailor

    Boston, MA
    1 day ago
  • $25.51 - $47.75 per hour

     ...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in...  ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager... 
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Shift work
    1 day per week

    Elevance Health

    Chicago, IL
    3 days ago
  • $38 - $43 per hour

     ...Workforce Management (WFM) Analyst (Business Consultant Commodity I) Location: Remote (U.S.) Duration: 6-Month Contract to start Schedule: Monday-Friday | 9:30 AM - 6:00 PM CST (40 hours/week) Pay Rate: $38-$43/hr based on benefit selections... 
    Contract work
    Work at office
    Remote work
    Worldwide
    Monday to Friday

    Orion Group

    North Chicago, IL
    2 days ago
  •  ...recommended corrective actions to maintain performance targets. Manages Specialist scheduling requirements, coordinating updates, shift...  ...and should possess the below qualities: ~3 years in workforce management, scheduling, or real-time analysis. ~ Strong analytical... 
    Full time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Shift work

    Mass Markets

    Wichita, KS
    4 days ago
  •  ...center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we...  ...throughout the United States. Job Purpose The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of... 
    Work at office
    Worldwide
    Monday to Friday
    Flexible hours
    Shift work

    Emovis

    Orlando, FL
    3 days ago
  •  ...delivering excellent, cost‑effective care to employers and their workforces. About You You use LOGIC in your decision making and focus on...  ...environment and value collaboration. Job Overview The WFM Analyst, Member Services, is responsible for intraday service delivery... 
    Temporary work

    EmployerDirect Healthcare

    Dallas, TX
    4 days ago
  •  ...provides access to the outdoor lifestyle and natural beauty the region is known for. We are looking to hire a Workforce Management Real-Time Analyst to join our fast-paced and growing Customer Experience Team! The Workforce Management Real-Time Analyst is... 
    Work at office
    Monday to Friday

    Orion180

    Melbourne, FL
    3 days ago
  • $21 - $30 per hour

     ...personally through their experience working closely with their Manager, Mentor, and team. We are dedicated to providing an experience...  ...adjusting skills Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Internship
    Flexible hours
    Night shift
    Weekend work

    Tesla

    Buffalo, NY
    3 days ago
  • $86k - $115k

     ...Title: Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote Compensation: $86K - 115K USD Who We Are: World Education Services (WES) is a non-profit social enterprise... 
    Temporary work
    Currently hiring
    Local area
    Remote work
    Worldwide
    Flexible hours

    World Education Services

    United States
    4 days ago
  • $68.64k - $85.8k

     ...despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The Technical Analyst, Workforce Management helps provide a seamless and consistent customer service interaction experience. The analyst monitors metrics to improve... 
    Work experience placement
    Flexible hours

    AltaMed Health Services

    Anaheim, CA
    4 days ago
  •  ...flexibility, quality, or humanity. We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we're adding a Workforce Management Analyst to own the execution layer: turning those forecasts into... 
    Work at office
    Flexible hours
    Shift work

    Ashby

    New York, NY
    1 day ago
  • $33.95 - $69.54 per hour

    Description The Workforce Management analyst plays a key role in supporting the Patient Access Organization by monitoring staffing patterns, scheduling efficiency, and team utilization. This position is responsible for analyzing and accounting for non-productive staff... 
    Immediate start

    Nahse

    Los Angeles, CA
    3 days ago
  • $16.06 - $24.09 per hour

     ...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and...  ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and... 
    Minimum wage
    Temporary work
    Work experience placement
    Local area
    Remote work
    Night shift

    H&R Block

    Kansas City, MO
    1 day ago
  • $44 - $47 per hour

    The Fountain Group is hiring a WFM Analyst (Remote)! Pay: $44.00-$47.00/hour Duration: 6-month contract Location: Remote (U.S....  ...these hours) The Fountain Group is seeking a detail-oriented Workforce Management (WFM) Analyst to support a healthcare contact center. This... 
    Contract work
    Remote work
    Monday to Friday

    The Fountain Group

    Charlotte, NC
    2 days ago
  • Workforce Management Analyst (Real Time Analyst) Coppell, TX Zoom Contact Center, Zoom WFM. If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 4 Years Education level: All education level Job... 
    Hourly pay
    Immediate start
    Visa sponsorship
    Relocation package
    Monday to Friday
    Flexible hours
    1 day per week

    ESR Healthcare

    Coppell, TX
    3 days ago
  • $49.72k - $92.47k

     ...volumes and service levels. Utilizes specialized software tools to manage and forecast staffing levels for multiple call centers....  ...production activities, shrinkage, and occupancy goals. Monitors Workforce Management tools in real-time to maintain service level data. Evaluates... 
    Work experience placement
    Work at office
    Local area

    AdventHealth

    Florida, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Workforce Management Analyst. Be the first to apply!