Workforce Management Analyst
Virtual Vocations Inc
Supporting enterprise workforce planning and resource management activities in a fully remote capacity, the Workforce Management Senior Analyst will analyze workforce demand, staffing projections, and operational metrics to provide actionable insights and recommendations across the project portfolio. Key responsibilities Support workforce planning, staffing alignment, forecasting, and resource management activities across accounts and project delivery organizations Analyze workforce demand and resource allocation to identify staffing gaps and implement solutions with leadership Collaborate with cross-functional teams and stakeholders to enhance workforce governance through reporting and performance metrics Required qualifications 6+ years of experience in workforce management, resource planning, or related business disciplines Experience in forecasting, staffing, labor utilization, and resource allocation in a complex operational environment Strong analytical skills with the ability to interpret workforce data and provide actionable recommendations Excellent organizational and stakeholder management skills, capable of managing multiple priorities Advanced proficiency in Microsoft Excel for data analysis and reporting
- ...to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the...SuggestedFull timeTemporary workWork at officeLocal areaShift work
$115k - $202k
...If you're excited to shape the future of design and collaboration, join us! As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our...SuggestedFull timeTemporary workRemote workWork from home$83 - $85 per hour
...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.... ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain...SuggestedContract workSeasonal workImmediate start- ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify...SuggestedWork experience placementWork at officeLocal area
- ...and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workforce Management Analyst Location: Baltimore, MD Job Summary Monitor and analyze call volume, call patterns, and traffic flow for the Customer...Suggested
$68.34k - $75.94k
...Workforce Management Analyst Full-Time | Hybrid – Seattle, WA Washington residency required. Salary Range: $68,344 – $75,938. Shift: Swing shift (4:00 PM–12:00 AM) through August, transitioning to overnight (12:00 AM–8:00 AM) thereafter. About Crisis Connections Crisis...Full timeTemporary workFlexible hoursShift workNight shiftAfternoon shift- ...WFM Analyst The WFM Analyst plays a key role in sustaining real-time operational efficiency... ...to maintain performance targets. Manages Specialist scheduling requirements, coordinating... ...possess the below qualities: 3 years in workforce management, scheduling, or real-time...Full timeTemporary workCasual workWork at officeLocal areaShift work
- ***W2 Contract & LOCAL Candidates Only*** Title: Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM – 5 PM Description: This individual will report to the Care Center...Contract workLocal areaFlexible hours
$55k - $75k
...Workforce Management Analyst United States Opportunity Overview: The Workforce Management Analyst is a key member of the Business Planning & Workforce Management team, responsible for optimizing workforce performance across service and clinical operations. Leveraging...Temporary workRemote workFlexible hours- ...between operations, technology, and strategy - using data and workforce tools to ensure the right number of people are working at the... ...~2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration...
- ...The Analyst, Workforce Management will report to the Manager, Workforce Management and support the day-to-day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees...Minimum wageWork experience placement
$38.7 per hour
...WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H JOB OVERVIEW In this role,...Full timeContract workLocal areaRemote work$40 - $45 per hour
...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success... ...of contact center KPIs and queue management. ~ Experience with contact center platforms... ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and...Temporary workWorldwide- ...What’s in it for you? Constantly growing, financially‑sound organization 401K Group insurance Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP Workforce...
- ...metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments, etc.). Collaborate with the Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and...Immediate startShift workRotating shift
$25.51 - $47.75 per hour
...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in... ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager...Full timeTemporary workWork experience placementWork at officeLocal areaShift work1 day per week$38 - $43 per hour
...Workforce Management (WFM) Analyst (Business Consultant Commodity I) Location: Remote (U.S.) Duration: 6-Month Contract to start Schedule: Monday-Friday | 9:30 AM - 6:00 PM CST (40 hours/week) Pay Rate: $38-$43/hr based on benefit selections...Contract workWork at officeRemote workWorldwideMonday to Friday- ...recommended corrective actions to maintain performance targets. Manages Specialist scheduling requirements, coordinating updates, shift... ...and should possess the below qualities: ~3 years in workforce management, scheduling, or real-time analysis. ~ Strong analytical...Full timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift work
- ...center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we... ...throughout the United States. Job Purpose The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of...Work at officeWorldwideMonday to FridayFlexible hoursShift work
- ...delivering excellent, cost‑effective care to employers and their workforces. About You You use LOGIC in your decision making and focus on... ...environment and value collaboration. Job Overview The WFM Analyst, Member Services, is responsible for intraday service delivery...Temporary work
- ...provides access to the outdoor lifestyle and natural beauty the region is known for. We are looking to hire a Workforce Management Real-Time Analyst to join our fast-paced and growing Customer Experience Team! The Workforce Management Real-Time Analyst is...Work at officeMonday to Friday
$21 - $30 per hour
...personally through their experience working closely with their Manager, Mentor, and team. We are dedicated to providing an experience... ...adjusting skills Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and...Full timeTemporary workPart timeWork experience placementInternshipFlexible hoursNight shiftWeekend work$86k - $115k
...Title: Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote Compensation: $86K - 115K USD Who We Are: World Education Services (WES) is a non-profit social enterprise...Temporary workCurrently hiringLocal areaRemote workWorldwideFlexible hours$68.64k - $85.8k
...despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The Technical Analyst, Workforce Management helps provide a seamless and consistent customer service interaction experience. The analyst monitors metrics to improve...Work experience placementFlexible hours- ...flexibility, quality, or humanity. We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we're adding a Workforce Management Analyst to own the execution layer: turning those forecasts into...Work at officeFlexible hoursShift work
$33.95 - $69.54 per hour
Description The Workforce Management analyst plays a key role in supporting the Patient Access Organization by monitoring staffing patterns, scheduling efficiency, and team utilization. This position is responsible for analyzing and accounting for non-productive staff...Immediate start$16.06 - $24.09 per hour
...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and... ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and...Minimum wageTemporary workWork experience placementLocal areaRemote workNight shift$44 - $47 per hour
The Fountain Group is hiring a WFM Analyst (Remote)! Pay: $44.00-$47.00/hour Duration: 6-month contract Location: Remote (U.S.... ...these hours) The Fountain Group is seeking a detail-oriented Workforce Management (WFM) Analyst to support a healthcare contact center. This...Contract workRemote workMonday to Friday- Workforce Management Analyst (Real Time Analyst) Coppell, TX Zoom Contact Center, Zoom WFM. If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 4 Years Education level: All education level Job...Hourly payImmediate startVisa sponsorshipRelocation packageMonday to FridayFlexible hours1 day per week
$49.72k - $92.47k
...volumes and service levels. Utilizes specialized software tools to manage and forecast staffing levels for multiple call centers.... ...production activities, shrinkage, and occupancy goals. Monitors Workforce Management tools in real-time to maintain service level data. Evaluates...Work experience placementWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Management Analyst. Be the first to apply!
- business analyst law firm United States
- order management analyst United States
- business analyst tester United States
- medicaid business analyst United States
- vendor management analyst United States
- business analyst healthcare United States
- business operations analyst United States
- senior business analyst United States
- public sector business analyst United States
- business development operations analyst United States


