Student Services Analyst (Advisement)

Student Services Analyst (Advisement) Job ID: 323493 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $53,050.25 - $68,964.82/annually, DOE Grade 114 Work Schedule Fall: Monday - Thursday, 9 AM - 6 PM, Friday, 8 AM - 5 PM Summer Hours: Monday - Thursday, 7 AM - 6 PM Some evenings and weekends may be required. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators live out our vision - creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Phoenix College is searching for a Student Services Analyst (Academic Advisor). This position will play a vital role in guiding students toward success, whether they are working toward a degree or a certificate to enter the workforce, and this particular role is focused on our Health Sciences field of interest, with a primary responsibility of supporting students moving through the Nursing programs. This position provides personalized support to help students navigate course selection, registration, transfer pathways, and academic goals, while connecting them with essential campus resources such as tutoring, testing, counseling, etc. The additional responsibilities of this role include supporting student success initiatives such as Guided Pathways, collaborating with faculty and other student services areas, and leading group advising sessions and presentations for prospective nursing students. Academic advisors engage in student outreach and retention efforts, ensuring students stay on track toward their goals. Advisors also assess student learning outcomes and analyze program data, seeking ways to help shape and improve advising strategies. Essential Functions 60% - Provides professional-level end-to-end Academic Advising to a caseload of nursing students, to support student learning, persistence, and degree completion. Provides 1:1 as well as group academic advising, onboarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of the degree program. Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft and other technology. Identifies academic options, including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to students on selecting options best suited to the students' goals, interests, and skills. As the primary liaison, connects students with academic and personal resources, including tutoring, counseling, and career services. Provides ongoing, proactive follow-up to ensure student learning and progress outcomes are met. Monitors student academic progress through a variety of reporting tools. 15% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support for this model by serving as an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level. 10% - Researches program opportunities, industry standards, trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach, and/or recruitment, and retention. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material. 10% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Makes recommendations for program improvements. 5% - Performs other duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications 1. Master's Degree in Academic Advising, Education, Counseling, Sociology, Liberal Arts, or a Science discipline. 2. Four (4) or more years of experience providing academic advising in a college or university setting. 3. Two (2) or more years of experience with guided pathways, providing student support and academic program selection using Fields of Interest. 4. Three (3) or more years of experience working with cohorts of students in a high-volume, fast-paced environment. 5. Two (2) or more years of experience developing and delivering presentations. 6. One (1) year of experience with regulated/specialized programs. 7. Skilled in applying evidence-based student success strategies, including academic coaching, goal setting, time management, and campus resource navigation, to promote retention and engagement 8. One (1) year of full-time, relevant MCCCD experience within the previous two (2) years. Special Working Conditions MCCCD does not sponsor individuals for any type of work visa. Special Requirements Licenses, Registrations, or Certifications: None. Preferred: None. ADA AND OTHER REQUIREMENTS Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing, and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. * Travel to campus during the interview/selection process will be at the candidate's own expense. * This position's area of responsibility requires working fully in person, with possible periodic remote work. Posting Close Date Apply on or before 11/16/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. MCCCD complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io. MCCCD is an Equal Opportunity Employer. #J-18808-Ljbffr