Healthcare Operational Care Specialist

It's More Than A Job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for a detail-oriented and customer-focused Air Logistics Healthcare Operational Care Specialist to support time-critical, temperature-sensitive shipments within our healthcare and life sciences network. In this role, you will monitor shipments end-to-end, proactively manage exceptions, and collaborate closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service for our customers.

This position is ideal for logistics professionals who thrive in fast-paced environments, demonstrate strong problem-solving skills, and are passionate about delivering excellence in healthcare logistics.

How You Create Impact

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
• Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
• Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
• Identify, investigate, and escalate discrepancies or service disruptions, keeping management and customers informed
• Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
• Support quality control processes by identifying gaps and recommending service or productivity improvements
• Utilize internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy
• Promote teamwork, professionalism, and adherence to company policies and training requirements
• Shift: Monday to Saturday (Thursday & Sunday off) 2pm to 10pm (Saturday 4pm to 12am)

What We Would Like You To Bring

• 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments
• Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
• Ability to work under pressure with flexibility for off-hours schedules, including evenings or holidays as needed
• IATA Dangerous Goods certification and second-language fluency are strong assets

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's In It For You

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.