Fraud Analyst I

Short Description

IGT is seeking a Fraud Analyst I to join our Payment Services Team. This role supports day-to-day fraud prevention and payment operations activities, focusing on account reviews, transaction monitoring, and fraud investigation.

This position reports to the Supervisor of Fraud and Risk Services, Payment Services. This is a full-time, permanent, hybrid role

Responsibilities

• Perform daily fraud and payment operational tasks in line with company policies, procedures, and regulatory requirements. 
• Review account transactions to identify potential suspicious activity, including online card-not-present fraud and operational fraud risk.
• Conduct investigations into flagged accounts using internal tools and systems including but not limited to payment platforms, player account management systems, KYC tools, geolocation systems, etc.) 
• Follow established guidelines to take appropriate actions, such as account restrictions, funds transfers, document review, escalations, and geolocation. 
• Review, analyze, and respond to chargebacks and payment disputes across multiple payment types; ensure accurate tracking, reporting, and resolution in accordance with defined procedures.
• Review daily payment gateway alerts and operational notifications, taking appropriate actions by following defined procedures. 
• Respond to player and customer escalations related to payments and fraud in a timely manner, driving issues to resolution and escalating internally or externally as required.
• Adhere to regulatory, AML, and compliance requirements during daily tasks.
• Collaborate cross-functionally with internal and external teams/vendors to resolve issues, improve processes, and enhance overall fraud and payment controls.
• Contribute to process consistency by following documentation and providing feedback on recurring issues.

Qualifications

• Bachelor’s degree or 1+ years of equivalent fraud analysis experience; payments industry is desired but not required.
• Must secure the appropriate mandated gaming licenses as applicable. 
• Experience with Anti-Money Laundering (AML) and Know your Customer (KYC) requirements/concepts. 
• Proficiency with MS Office Suite including Excel, Word and PowerPoint.
• Ability to follow processes and apply standard procedures consistently.
• Team-oriented mindset with willingness to learn and take feedback.
• Personal energy to proactively address situations with a positive approach. 
• Comfortable working in a fast-paced operational environment. 
• Strong communication skills (written and verbal).

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership