Shift Leader

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement

Crafting high-quality Burgers & creating a World-Class guest experience Killer Burger is an oasis from the world, a food sanctuary that is dedicated to serving big, juicy, over-the-top hand-built burgers, each one topped with bacon and paired with a side of crispy fries. Only one thing can make these meals even better and that's a local cold craft beer. We don't just love burgers, we commit to the burger, and simply want to create the best burgers imaginable. Somebody's got to do it!

Killer Burger was founded by TJ Southard in 2010, when he opened the first location in Portland’s Hollywood District. As of February 2023, there are 20 locations, with 3 more set to open within the next 6 months.

We use only the best ingredients to make our award-winning burgers. Each of the past 4-years, Portland & Vancouver consumers have voted us as the Best Burger in Town. Each burger features 100% beef 1/3-pound smash burgers topped with freshly cooked, crispy bacon. Our menu also features our signature Peanut Butter, Pickle, Bacon Burger. To top things off, add crispy made-to order fries and a cold beverage and you’re in Burger heaven.

THE KILLER BURGER CULTURE
Our Team Members- We encourage our team members to have FUN and “rock” out. With music pumping through the restaurant from open to close each day, it’s party-time while you work.

The Guest Experience- Our guests are why we’re here. We provide a fun-filled, family friendly environment through service with a smile and of course, great food! Our goal is to give each guest the best burger experience possible, through amazing food and a positive, fun environment.

Deliver the Ultimate Burger Experience - Each burger build is carefully crafted, never frozen, 100% ground chuck, seared to perfection. Come in, kick-back with a local beer and friends, and get ready to enjoy the ultimate burger experience. Cascade KB, LLC is a LOCAL, independently owned, and operated franchise of Killer Burger.

Job Philosophy
The Training coordinator is an ambassador and protector of the Killer Burger brand. You are the primary guide for your store, making sure everyone knows how and why things are done the way they are, ensuring the caliber of process and quality of the product. Your main tool will be the Killer Burger Training Program which you will be expected to follow. It will be your responsibility to ensure that every employee is trained well and efficiently, using both praise and discipline. You will serve as one a Person in Charge (PICl for several shifts per week, providing a combination of leadership, commitment, and feedback (information) that is required for your store to be successful and to help the company thrive. As youtrain and manage your staff, you will be responsible to help them see when something is not up to standards, helping them to identify hte root cause and employ proper solutions. You will work to support your direct supervisor, the General Manager of the store.

Specific Job Responsibilities
Upholding the Three C's
These are what we require of ourselves, and the members of our crew:
Competency: command of the requisite skills of the job
Chemistry: ability to integrate effectively with the staff and leadership
Character: demonstrated integrity.

Training & Quality Control

• Develop mastery of all Burger Tech & production procedures in order to train & coach staff
• Consistently coach and uphold the correct Burger Tech methods to everyone in the store
• Coordinate and document ongoing training for current staff
• Develop and monitor effective trainers to fulfill the Training Program in your store.
• Coordinate and document all new hires progress through the Training Program
• Update GM about training progress and staff performance.
• Collaborate with GM to enure all training & staff schedules are written, published and fulfilled.

Production & Supervision

• Directly supervise all trainee progress.
• Serves as PIC on at least 4 regularly scheduled shifts per week.
• Directly supervise the Crew and Leaders in your store.
• Coach, train & enforce production targets & performance expectations.
• Perform regular performance reviews Leaders & Crew in conjunction with the GM.
• Conduct interviews and advise GM about new hires.
• Monitor & enforce HR systems so they arefollowed promptly & correctly
• Uphold the supply chains for your store: vendors, inventory, ordering & storage.
• Maintain the cash handling & financial reporting in the stores
• Maintain all company policies, ensuring management quality & operational efficiency.
• Maintain all regulatory requirements, which apply to your stores.
• Keep your Liquor & Food service certifications up to date.
• Ensure your store and staff Liquor and Food service certifications are up to date.
• Know & enforce all applicable Liquor & Food service regulations.

Store Performance

• Responsible for Killer Burger quality control compliance.
• Responsible for controlling waste.
• Responsible for labor, food, beverage & dry good cost targets.

Customer Experience
At Killer Burger we throw The Party everyday. We are happy, efficient & focused on our customers. We greet them when they come through the door, we check to make sure they arehappy with their experience and we thank them when they leave. You must:

• See your store from the perspective of the most demanding customer & communicate to store leaders any changes needed to ensure the satisfaction of those customers.
• Model & demonstrate friendliness, respect & clarity in communications with customers & staff.
• Be able to communicate information about all the products we offer, how they are sourced, prepared, stored, ordered & priced.

Quality Control

• This is a group effort. Quality comes from good systems, well-informed staff & consistent enforcement of standards. We want to do things better all the time at Killer Burger, so quality also means communicating well & often, leaving the door open to change & considering every suggestion. You will:
• Learn, train & enforce Killer Burger systems of operations: cash handling, bookkeeping, health &
• safety, cleanliness standards, recipes, cooking procedures.
• Oversee & support the crew to ensure they effectively implement our standards of quality.
• Be expected to work any position or station in the restaurant in order to predict, assess & improve the quality of performance throughout the store.

Maintenance & Cleanliness

• Maintain 6S standards in your stores.
• Maintain the Maintenance Schedule for your stores.
• Promptly facilitate any repairs needed for equipment or the store.
• Perform or delegate minor repairs.

Ordering/Inventory Management

• Follow all inventory, ordering & stocking procedures.
• Ensure the menus in your store are presentable, up to date & distributed.
• Ensure Killer Burger merchandise is in the store display
• Oversee & ensure each item we stock is kept in its labeled storage space.

Schedules, Payroll & HR

• Ensure that all HR documents get from the stores to the HR department.
• Monitor & maintain the company payroll procedures; including time clock equipment & data.

The Money

• Oversee & enforce the Cash Handling System for your store.
• Follow all company financial reporting procedures & account for store funds.
• Ensure all financial documents arecollected, stored safely & delivered to Accounting.

Communications

• Facilitate communications between the admin staff & staff in your store.
• Distribute all necessary written & electronic resources to your store.
• Use company email solely for Killer Burger communications;you are required to check it every day you are scheduled to work.
• Do Not use any personal email address for Killer Burger business.
• Submit or distribute all company communications in a timely fashion & in a professional manner.
• Maintain an Open Door policy & treat staff with respect & courtesy.
• Abide by a Killer Burger Non-Disclosure Agreement

Work Environment

• Work is conducted at the Killer Burger stores, and offsite meeting locations.
• Environment has moderate to high noise level.
• Position requires regular sitting, walking, computer work, cooking, cleaning, lifting & phone calls.
• You will be required to lift up to 45 pounds frequently.

Your Schedule

• Maintain the TC FOB schedule
• Be required to attend regular meetings with the Leadership Group.

Benefits

• Fun, music filled, fast paced work environment.
• TIPS! During a typical workday, you’ll earn $5 to $10 per hour in tips.
• Flexible Schedules
• Ongoing training & opportunity for advancement.
• Shift Meals
• Team Member Food Discount: 30% off regular menu price dine-on or takeout orders only.
• Healthcare, Dental & Vision plans in accordance with the Affordable Care Act.