Bartender

Bartender Position

Provide guests with consistent quality drinks up to the Biltmore luxury standard. Take pride and be very meticulous with the drinks prepared ensuring satisfaction in service décor of the bar as well as the cleanliness of the area for guests and yourself. Consistently adhere to policies and procedures of The Biltmore as outlined in Biltmore Standard Operation Procedures (BSOP's).

Responsibilities:

• Maintain positive guest relationships to ensure 100 % guest satisfaction.
• Offer our guest the highest levels of service and product knowledge.
• Maintain bar pars accurate at all times.
• Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
• Take orders for drinks and food (Always take a party's complete drink order in one trip).
• Knows his/her bar menu well and be able to explain and suggest drinks.
• Place the order and ensure that drinks are served in the proper glass with the proper garnish.
• Ensure that the brand of liquor ordered is the brand served.
• Adheres to the drinking age policy, at all the time.
• Present each party with a separate check at the end of service.
• Maintenance of the highest levels of sanitation and safety in the workplace.
• Keep the bar and floors cleaned at all the time.
• Don't over pour alcohol, our standard measurements is 1 1/2 oz.
• Keep control of the bar at all times.
• Be careful with the guest that has over consumed drinks.
• Be familiar with liquor and wine selection, pricing, menus, presentation and preparation.
• Knowledge of and adherence to proper I.D procedures.
• Adherence to service standards as outlined in manuals.
• Daily reconciliation of sales and credit information.
• Completion of all assigned closing tasks pertinent to the server position.
• Declaration of earned gratuities in accordance with current governmental requirements.
• Immediate notification of a manager in the event of a problem, or the perception of a problem.
• The bartender position requires strong communication skills.
• An ability to juggle several tasks and the willingness and ability to complete paperwork.
• Responsible for an in depth knowledge of all food, beverages and bar recipe offered by the hotel.
• Adherence to the service sequence as outlined by management.
• Maintain a positive attitude toward both the guest and other staff members of the hotel.
• Responsible for drink service in bar area and prepare those for lounge and poolside.
• Keeping workstation clean, orderly and properly set with napkins and straws and garnishes.

Requirements:

Experience and Education Required:

• High School Diploma is required
• Minimum two years' Bartender experience required

Skills Required:

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria:

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests' needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications:

• Bartenders License.

Standard Specifications:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship