Service Writer

Job Type


Full-time

Description

East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.


We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.

Job responsibilities: (including but not limited to)

• Greet customers and schedule service appointments

• Write repair orders and communicate service details to technicians


• Provide status updates to customers about service progress


• Manage service jobs in progress and ensure timely completion


• Order and track parts for warranty or recall work


• Submit warranty invoices and follow up on collections


• Meet monthly service sales goals


• Maintain strong relationships with customers, OEMs, and vendor

• Position is full time and on site.

Required Skills & Qualifications:


• Prior experience in a service advisor or writer role

• Strong customer service and sales skills

• Basic knowledge of powersports or motorsports

• Excellent written and verbal communication

• Organized, detail-oriented, and able to multitask

• Clean driving record & valid California driver's license

• Must be available to work Saturdays

• Familiarity with Lightspeed EVO dealership software

• Ability to use web tools and manufacturer systems

• Spanish bilingual preferred

Benefits:


• Employee discounts

• 401K

• Medical insurance with company contribution

• Dental, Vision, plus more

• Paid vacation

Job Type:


• Full-time (Tuesday-Saturday, 10am - 6 pm / 8-hour shifts)