Skilled Trades Dispatcher

Job Description

Job Description

Location: In-Office | On-Site Position
Compensation: $20.00–$25.00 per hour
Employment Type: Full-Time

Keep Our Technicians Moving and Our Customers Smiling!

At Service Minds, great customer service starts with a team that knows how to communicate, stay organized, and keep things moving!

We are looking for an experienced, detail-oriented Dispatcher who thrives in a fast-paced environment and knows how to make things happen. In this role, you will play a critical part in our daily operations, coordinating service calls, supporting our field technicians, and making sure our customers receive the timely, professional service they deserve.

If you enjoy problem-solving, juggling multiple priorities, and being part of a team where every day brings something different, we want to hear from you!

Who We Are

Service Minds is one of the leading home service organizations supporting three nationally recognized brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.

Our mission is simple: Change Lives Through the Skilled Trades.

We believe our success starts with our people. From our technicians in the field to our teams behind the scenes, everyone plays an important role in delivering exceptional service and creating a positive customer experience.

We are committed to building a workplace where employees feel supported, have opportunities to grow, and take pride in the work they do.

What You'll Do

As a Dispatcher, you will be responsible for keeping our daily service operations running efficiently while providing exceptional support to customers and technicians.

• Coordinate Daily Service Calls: Schedule, assign, and dispatch service technicians based on availability, location, customer needs, and job priority.

• Optimize Technician Schedules: Monitor daily schedules, adjust assignments as needed, and help minimize downtime and unnecessary travel between service calls.

• Support Our Field Teams: Maintain clear and consistent communication with technicians throughout the day, providing updates, addressing scheduling challenges, and helping resolve issues.

• Deliver Excellent Customer Service: Communicate professionally with customers regarding appointment updates, technician arrival times, scheduling changes, and service-related questions.

• Manage Last-Minute Changes: Respond quickly to cancellations, emergency calls, delays, and unexpected scheduling challenges while keeping operations organized.

• Maintain Accurate Records: Update dispatch systems with service details, technician availability, job statuses, and other important information.

• Partner With Branch Leadership: Work closely with managers, customer service representatives, and field teams to support operational efficiency and customer satisfaction.

• Keep the Day Moving: Proactively identify scheduling gaps, potential delays, and opportunities to improve technician productivity and the overall customer experience.

What We're Looking For

We are looking for someone who can think quickly, communicate confidently, and stay organized when things get busy.

• Previous dispatching experience, preferably in HVAC, plumbing, electrical, or another fast-paced home service environment.

• Experience using ServiceTitan or similar dispatching and scheduling software is highly preferred.

• Strong organizational skills with the ability to manage multiple technicians, service calls, and changing priorities.

• Excellent communication skills and the ability to build positive working relationships with customers, technicians, and leadership.

• Strong problem-solving abilities and the confidence to make timely decisions.

• Ability to remain calm, professional, and solution-focused in high-pressure situations.

• Strong attention to detail and accuracy when managing schedules and service information.

• Comfortable working with computers, scheduling platforms, and multiple systems throughout the day.

• A team-first attitude, strong work ethic, and willingness to take ownership of daily responsibilities.

Home service dispatching experience is a plus! We especially value candidates who understand the importance of technician productivity, efficient scheduling, and delivering a great customer experience.

Compensation & Benefits

At Service Minds, we believe in taking care of the people who take care of our customers.

We offer:

• Competitive Pay: $20.00–$25.00 per hour, based on experience and qualifications.

• Medical Coverage: FREE Health Savings Account (HSA) medical plan for employees, along with additional affordable medical plan options.

• Dental & Vision Insurance: Coverage options to support your health and wellness.

• Company-Paid Benefits: Life insurance and long-term disability coverage.

• Paid Time Off: PTO and paid holidays.

• 401(k) Retirement Plan: With employer matching contributions.

• Career Growth Opportunities: Professional development, leadership training, and opportunities to advance within our organization.

• Employee Discounts: Discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.

Why Join Service Minds?

Behind every successful service call is a team working together to make it happen.

At Service Minds, our Dispatchers are more than just the people managing schedules. They are an essential part of our operations, helping our technicians succeed, supporting our customers, and keeping our branches running efficiently.

We value employees who take initiative, communicate openly, and look for ways to make things better.

If you're ready to bring your dispatching experience to a growing company where your work makes a difference every day, apply today!

Please Note: This is an in-office position. Candidates must be available to work on-site during their scheduled hours. This position is not remote or hybrid.

Equal Employment Opportunity

Service Minds is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Job Description Disclaimer

This job description is intended to provide an overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, or requirements. Service Minds reserves the right to modify job responsibilities and assign additional duties based on business needs.