Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support during a busy season. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing order details, and handling a high volume of phone interactions in a fast-paced environment. The person in this role will serve as a key point of contact for customer inquiries while ensuring accurate documentation and responsive service. Responsibilities:

• Respond to incoming customer calls and provide timely, attentive assistance for product, order, and service-related questions.
• Place outbound calls as needed to follow up on customer requests, clarify order information, and resolve outstanding issues.
• Enter customer orders into the system with a high level of accuracy and verify details before processing.
• Assist customers with updates on order status, account information, and general service inquiries.
• Maintain clear and complete records of customer interactions, requests, and resolutions in company systems.
• Work across service and operational teams to address concerns, correct order issues, and support smooth customer experiences.
• Use their system to review information and complete daily tasks efficiently.

• Previous experience in a call center or customer service environment.
• Ability to handle a steady volume of inbound and outbound phone communication with professionalism.
• Experience with order entry and maintaining accurate customer records.
• Strong verbal communication skills and a customer-focused approach to problem solving.
• Good attention to detail and the ability to manage multiple tasks in a fast-paced setting.
• Comfort using computer systems and business applications to track, update, and process customer information.

If you are interested please apply with your updated resume and call for additional details at View phone number on ziprecruiter.com.