Telephony (Telecom) Product Owner

Telephony (Telecom) Product Owner

The Telephony Product Owner is responsible for defining, owning, and delivering telephony and communication product capabilities, including voice platforms, contact center solutions, and unified communication systems. This role bridges business needs and technical execution, ensuring telephony solutions deliver maximum value to stakeholders.

Key Responsibilities:

• Own and manage the product backlog for telephony and communication platforms (VoIP, PBX, Teams Calling, contact center solutions)
• Define product vision, roadmap, and priorities aligned with business objectives
• Gather and translate business requirements into user stories and acceptance criteria
• Collaborate with engineering, network, and operations teams to deliver scalable telephony solutions
• Act as the primary liaison between stakeholders (business, IT, vendors, leadership)
• Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions
• Prioritize features based on business value, customer impact, and technical feasibility
• Ensure seamless integration with enterprise systems (CRM, ticketing tools, collaboration platforms)
• Participate in Agile ceremonies (Sprint Planning, Grooming, Reviews, Retrospectives)
• Monitor product performance and KPIs, ensuring continuous improvement
• Manage vendor relationships and evaluate new telephony technologies

Required Skills Qualifications:

• Bachelor’s degree in Information Technology, Telecommunications, or related field
• 7-12 years of experience in telecom IT, with at least 3 years as a Product Owner or similar role
• Strong understanding of telephony technologies (VoIP, SIP, PBX systems, Unified Communications (UCaaS), Contact Center platforms (IVR, ACD, call routing))
• Experience with Agile Scrum methodologies and tools (JIRA, Azure DevOps, etc.)
• Strong stakeholder management and communication skills
• Ability to translate business needs into technical requirements
• Familiarity with enterprise integrations and APIs
• Certification in Scrum Product Owner (CSPO/SPO) preferred

Preferred Skills:

• Experience with platforms such as Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone
• Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)
• Understanding of telecom compliance, security, and resiliency standards
• Experience in digital transformation or modernization initiatives

Key Competencies:

• Product ownership and decision-making
• Strong analytical and problem-solving skills
• Stakeholder engagement and communication
• Agile mindset and adaptability
• Customer-centric thinking

Typical Deliverables:

• Product roadmap and strategy
• Prioritized product backlog
• User stories with acceptance criteria
• Release plans and feature rollout strategies
• Performance metrics and dashboards

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.