Patient Care Coordinator (Front Office) - Santa Rosa, CA

Job Description

Job Description

Audiology Associates offers a comprehensive approach to the science of hearing, from state-of-the-art diagnostic testing services and digital hearing technology to assistive technology and rehabilitative therapy. Well-established practice since 1984.

We are seeking a Patient Care Coordinator for our practice. You are the “face” of the practice, as you will be the first person the patients see or speak with. The hours are Monday – Friday – 7:45-4:45 in Santa Rosa, CA.

What you will do:

• Greeting patients with a smile, professionally both in person and on the phone.

• Answer phones, schedule appointments, return calls and confirm appointments.

• Making sure the office environment is warm, clean and organized.

• Prepare patient charts for the next day. Distribute and obtain the necessary forms for new patients to complete.

• Documents all correspondence, tasks, pending tasks, etc. in the patient digital chart (CounselEAR); this includes but is not limited to: reason and result of an appointment cancellation, ordering of hearing instruments, payments made/received, batteries given, need for a provider appointment.

• Confirms hearing aids and ear molds are ready prior to patient appointment.

• Request Prior Authorizations and referrals from referring doctors as needed. Review all referrals, making sure the necessary information is completed.

• Collect payments.

• Verification of all insurances.

What you will need:

• Must be high school graduate. Prefer an associate’s degree in administrative, accounting, sales or customer-oriented field or equivalent work experience.

• Excellent interpersonal skills both verbal and written. Ability to work with a diverse customer, colleague and vendor population.

• Detail oriented, organized with great time management skills.

• Good computer skills (Microsoft Office).

What we offer:

• 11 paid holidays, paid time off.

• Health, vision and dental insurance after 90 days.

• A retirement plan and 401K plan after a year of employment.

• Room to grow.

Come join a wonderful team, established, professional and providing warm customer service to our patients!