CUSTOMER SERVICE TECHNICIAN 2ND SHIFT

Join the Front Line of Customer Support at MAPSCustomer Service TechnicianAt MAPS, our Customer Service Technicians are the first point of contact and a critical connection between our customers, field technicians, and internal teams. If you enjoy solving problems, learning new technology, and making a real difference for customers every day, this role offers a rewarding opportunity to grow your skills in a fast-paced, supportive environment.What You’ll Do….As a Customer Service Technician, you will play an essential role in ensuring smooth operations and excellent customer experiences by:Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.Record and maintain detailed documentation for point of sale system installations, customer troubleshooting interactions, and incoming purchase requests.Coordinating the return and tracking of loaner equipmentCreating and managing customer supply order ticketsMaintaining up-to-date customer and store recordsSupporting additional tasks and projects as assigned by managementWork Environment:Fast-paced office setting with frequent interaction via phone, email, and chatPrimarily sedentary role; approximately 80-90% of work performed at a desk or computer workstationExtended periods of screen time and computer use requiredOccasional lifting or moving of equipment (up to 25 lbs)Multitasking and prioritizing in time-sensitive situations is commonCollaboration with internal departments and team members**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.What We’re Looking ForWe’re looking for motivated individuals who are dependable, detail-oriented, and eager to learn.Educational & Legal Requirements:High School Diploma or GED EquivalentQSR and/or technical computer training is a plus, but not necessaryNo felony convictions for 5 years prior to applicationRequired Skills & Abilities:Strong attention to detail and organizational skills, ensuring accuracy and efficiency.Requires strong data entry skills using the company’s proprietary softwareWorking knowledge of Windows and Microsoft Office software products.Basic knowledge and understanding of computers, hardware/software termsExcellent verbal and written communication skills.Strong interpersonal skillsStrong troubleshooting and problem-solving skillsAbility to work well in a team environment and independentlyAbility to be sedentary for up to 8 hours per dayRegular in-person attendance is requiredAbility to work occasional weekends and holidaysPreferred Experience and Skills:Previous Help Desk or Technical Support Experience preferred, but not requiredExperience working in a fast-paced customer service environment, such as fast food (QSR) or retailComputer Assembly/Disassembly knowledgeBilingual #J-18808-Ljbffr Mid America Point of Sale