Book Personalization Associate Level 1 US Passports- 2nd Shift

Book Personalization Associate Level 1 US Passports- 2nd Shift


Category: Administration

Main location: United States, Arkansas, Hot Springs

Position ID:J0126-1280


Employment Type: Full Time


U.S. - CGI Federal roles - What we do matters


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Position Description:


CGI Federal is hiring to support a large, nationwide program for Passport Production. The Personalization Associate performs various clerical and office support responsibilities Book Print, Card Print, Quality control, and the Mail Out, as well as other miscellaneous functions in support of travel document personalization operations. The Book Personalization Associate achieves knowledge of the current travel document issuance software and computer operating system, to include retrieval of individual application information, upgrading applications to expedite status, data entry, and generation of mailing labels.

Second Shift Hours: 3:30pm-11:30pm, Over Time hours 1:30-11:30 as needed.

Your future duties and responsibilities:


Passport Book/Card Print
• Maintaining control and accountability of passport books and passport cards
• Reviewing application information and printed passport books/cards for errors and quality
• Removing or rejecting applications and passport books/cards with errors
• Verifying individual book/card usage reports
• Filling out and maintaining Batch Tracking sheets or other reports
• Prioritizing work (i.e., expedited passports and early departures along with regular batches)
• Operating and being responsible for the care of computer equipment, including passport printers

Quality Control
• Checking data on passport using optical character reader
• Writing data onto the passport-integrated chip using chip writer/reader
• Determining acceptability of passport quality
• Performing data entry function and using the computer screen to verify accuracy of data
• Printing correct passport endorsements as appropriate
• Generating address labels and attaching them to mailing envelopes and placing sealed envelopes into postal trays for mailing

Mail Out
• Conducting all aspects of mail out operations, including operation of automated postal machines

Miscellaneous
• Assisting in training employees in essential job functions and helping to constantly improve training, and process/procedures
• Ensuring adherence to internal controls
• Performing other functions as requested by the Management Team
• Participating and assisting within each department as required by workload

Required qualifications to be successful in this role:
• High School diploma or equivalent and at least 1 year of experience in production, call center, retail or manufacturing required
• U.S. Citizenship Required
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
• Ability to obtain and maintain a Government Agency Moderate Risk Public Trust approval
• Ability to lift and carry 35 pounds
Additional Requirements:
• Basic personal computer skills using Microsoft Office applications
• Good hand to eye coordination
• Capable of doing tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing and reading
• Capable of sitting or standing for extended periods of time
• Proven ability to communicate effectively and professionally
• Must be able to operate personalization-printing equipment, conduct Quality Control checks of the printed passport, and follow a pre-set pattern for document sequencing
• Ability to work 2nd shift hours: 3:30pm-11:30pm
• Must be available to work mandatory overtime (hours up to 10 per day and Saturdays as needed) to meet client demands

Hourly Rate: $16.75


CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:


Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.


401(k) Plan and Profit Participation for eligible professionals


Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits

#CGIFederalJob

What you can expect from us:

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...


You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.


Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.