Service Field Supervisor

Job Location: EMC MAIN OFFICE - RICHMOND, VA 23230 Who We Are EMC Mechanical Services is a leading provider of commercial HVAC and plumbing services in Richmond, VA. With over a century of experience, a solid reputation, and a growing client base, EMC offers employees work‑life balance, paid training, apprenticeships, wellness programs, and more. What You’ll Do Field Supervision & Leadership Lead, coach, and develop service technicians to improve technical ability, customer relations, and efficiency. Oversee daily schedules, assignments, and dispatch coordination to ensure timely response to service calls. Perform regular site visits to monitor workmanship, quality control, and safety compliance. Customer Service & Communication Act as the primary point of contact for clients during service operations. Resolve on‑site issues, complaints, or escalations promptly and professionally. Ensure technicians deliver work that meets or exceeds customer expectations. Operational Oversight Review work orders, job tickets, and service reports for accuracy and completeness. Track labor hours, productivity, and job costs; provide feedback to improve efficiency. Ensure company vehicles, tools, and equipment are properly maintained and utilized. Safety & Compliance Enforce OSHA, state, and company safety standards on all service sites. Conduct safety talks and verify PPE and safe work practices are in use. Document and report incidents, near misses, and corrective actions. Administrative Duties Report daily on technician performance, completed jobs, and issues encountered. Support workforce planning by recommending manpower needs, training, or cross‑coverage. Collaborate with dispatch and service managers on scheduling, billing, and project handoff. Qualifications Qualifications for this role are not detailed in the provided description. #J-18808-Ljbffr