Quality Specialist

Job Details: Job Location: Western Wayne Dearborn - Dearborn, MI 48126, Job Category: Health Care, Quality Technician

Purpose:

To help facilitate patient preventive care visits to ensure that Western Wayne Family Health Center meets and exceeds “quality of care” indicators as well as HEDIS, UDS, Meaningful Use and other measures.

PART I: ESSENTIAL POSITION FUNCTION AND DUTIES

• Supports the Quality Director and the Quality Specialist in all duties to ensure quality health care is provided to all patients.
• Compiles data on clinical performance measures as identified by Quality Director and the Quality Specialist.
• Conducts outreach to patients in need of services through written and telephone correspondence; notifies patients of needed services and facilitates scheduling of appointments.
• Responsible for conducting periodic quality audits and reviews, including but not limited to medical record audits for immunization and other preventive services compliance.
• Assists with monitoring of Patient Centered Medical Home, HEDIS, UDS and Meaningful Use reporting
• Participates in Quality Improvement initiatives.
• Use the results of data collection efforts to make improvements and updates to existing practices and programs.
• Link outreach program plan goals and objectives to organizational goals and objectives as well as generate monthly reports for discussion, review and follow up with WWFHC Quality Director and the Quality Specialist.
• Learn new technologies related to Practice Management and Electronic Medical Record systems as well as any reporting tools.
• Plans and completes job duties with minimal supervisory direction.
• Collaborates with staff on quality principles and the value of meeting and exceeding quality standards by:
  • Coordinating with ongoing processes to allow for Continuous Quality Improvement.
  • Overseeing the continued development and implementation of initiatives.

Qualifications:

1. Bachelor’s degree in health sciences/ business or bachelor’s degree with five (5) years’ experience in relevant fields.

PART IV: KNOWLEDGE, SKILLS AND ABILITIES

1. Ability to maintain composure under stressful conditions
2. Ability to maintain accurate records and prepare reports and correspondence related to the work
3. Minimum of two years of administrative experience, including one year experience in a health care organization.
4. Knowledge of organization policies and procedures.
5. Knowledge of fiscal management practices and human resource management techniques. Knowledge of health care administration systems.
6. Knowledge of governmental regulations and reimbursement requirements.
7. Knowledge of computer, systems, and applications including data analytics.
8. Skilled in planning, organizing and supervising.
9. Skilled in exercising initiative, judgment, problem-solving, decision making.
10. Skilled in developing and maintaining effective relationships with medical and administrative staff and with patients and the public.
11. Strong Data Analytics with Excel, Azara, Epic. Data Hygiene strongly preferred

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