Registration Support Specialist
OrthoVirginia, Inc.
- # Registration Support SpecialistApplylocations: McLean Tysonstime type: Full timeposted on: Posted Todayjob requisition id: JR101334At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.The Registration Support Specialist ensures efficient and effective registration operations, providing on-site job training to new team members and floor support to staff in need of assistance with registration tasks.This role involves supporting the registration desk, verifying insurance, collecting co-payments, and performing other essential administrative tasks while enhancing team performance through specialized training and task coordination.**Primary Functions & Responsibilities:*** Ensure proper operational procedures are up-to-date and followed.* Job training for new team members utilizing standard workflows developed through operations.* Including Workqueue, InBasket, fax queues, and referral management.* Audit work queues and competencies, identify trends to enhance efficiency and quality, and assist in rolling out standard workflows as developed, including any location-specific workflows.* Assist and support the registration desk, including scheduling patient appointments, updating patient information, verifying insurance, obtaining authorizations, and collecting co-pays.* Serve as the point of contact for escalated issues, including on-site escalations, InBasket management, and workers' compensation claims.* Assist the clinic manager, registration manager, or operations manager with handling deposits, petty cash, and cash drawers in a collaborative manner with the Clinic Manager, Registration Manager, or Operations Manager.* Assist with callouts and coverage when staff are out of the office.* Assist with resolving billing questions and concerns.* Ensure excellent customer service through effective communication with patients, providers, and staff.* Assist with drafting flexible work schedules, including evening and weekend clinics.* Demonstrates the ability to adapt to varying work hours and schedules to ensure adequate coverage during peak times, emergencies, or staff shortages.* Serve as a project advocate to generate enthusiasm and excitement for the change.* Perform additional responsibilities as assigned.* Compliant with all federal and state statutes, including OSHA. Compliant with all AAAHC (Accreditation Association for Ambulatory Health Care) Standards and OV Policies.
- J-18808-Ljbffr OrthoVirginia, Inc.
Vacancy posted 3 days ago
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