Teller (Cantonese or Mandarin Fluent)

REQUIRED: Applicants must be fluent in reading and writing Cantonese and/or Mandarin

Job Description

It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.

Reports To
• Branch Manager
• Assistant Branch Manager
• Supervisor

Primary Responsibilities
• Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals
• Cash checks
• Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency
• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.
• May be responsible for bank opening and/or closing
• Maintains the highest level of confidentiality with all information obtained
• Promotes the bank's products and services
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• Comply with all department and company policies, procedures and regulations
• Other duties as assigned
• Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays

Desired Skills & Experience
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Mathematical skills
• Strong communication & organizational skills
• Detail oriented, high degree of accuracy
• Competence with computers, telephone, calculator
• Ability to work in a fast-paced environment & under pressure as needed