Director of Housekeeping

Assistant Director Of HousekeepingThe Assistant Director of Housekeeping supports the Director of Housekeeping in managing all aspects of the Housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency.This role involves supervising staff, maintaining inventory, ensuring compliance with health and safety standards, and stepping in as the acting director in the absence of the Director of Housekeeping.Job Summary:Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry, and back-of-houseAssist in cleaning guest and public spacesMaking beds, changing sheets, washing towels, and assisting with general laundry tasksAssist in the completion of deep-cleaning and disinfecting bathrooms and kitchens, including toilets, sinks, showers, and appliancesReplenish soap, toilet paper, paper towels, and other consumable necessities in guest and public areasSupervise, train, and motivate housekeeping team members to ensure productivity and service excellenceConduct daily room inspections and quality control audits to maintain cleanliness standardsHelp manage scheduling, payroll, and attendance tracking for housekeeping staffAddress guest complaints or requests promptly and professionallyMaintain adequate inventory of cleaning supplies, linens, and equipment; place orders as neededEnsure compliance with safety regulations, sanitation policies, and hotel proceduresAssist with onboarding and performance reviews for housekeeping staffCollaborate with the Front Office and Engineering teams to ensure smooth room turnovers and efficient operationsMonitor and report any maintenance issues or safety hazardsFoster high morale, promote a positive work environment built on effective communication and mutual respect for one anotherPromote teamwork and motivation through daily communicationCommunicate and enforce policies and proceduresConduct pre-shift meetings and review all information pertinent to the day's activitiesEnsure that special guest requests are met in an efficient mannerManage and monitor key control systems to ensure securityMonitor sound procedures for Lost and FoundOther duties as assignedEssential Functions of the Job:Ability to remain standing for up to 10 hoursAbility to remain stationary in desk/meeting environment for up to 8 hoursAbility to move up and down stairsAbility to move quickly based on guest needsAbility to communicate and exchange information effectivelyAbility to complete a satisfactory background checkAbility to work evenings, weekends, and holidays as business requiresTechnology and Equipment Used:Microsoft Office, including Outlook, Word, and Excel programs.Property Management software (Opera)PhoneComputer and Printer/Copier/ScannerCleaning Supplies and EquipmentWorking Environment:Work will primarily take place in a hotel resort environmentKey Skills & Experience Required:2+ years of experience in a supervisory housekeeping roleWorking knowledge of hotel PMS software, Opera and Actabl (Alice) preferredStrong organizational skills with exceptional attention to detailExcellent customer service and communications skillsFlexibility to work evenings, weekends, and holidays, as business requiresMust know how to prioritize, delegate, and respond in a timely fashionAbility to work under pressure, multi-task, and stay focused while maintaining hospitalityNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.