Sr. Systems Administrator (Integrative Learning & Life Design)

We are seeking a Sr. Systems Administrator who will perform in accordance with institutional policies and standards and be responsible for administration, configuration, scripting, maintenance, performance, implementation, security, and support of various departmental and components of enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. The Sr. Systems Administrator will conduct systems performance evaluations, monitoring, patch management, and security evaluations. The Sr. Systems Administrator analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and documents the needs so they can be evaluated for solutions. The Sr. Systems Administrator will ensure that all systems environments are maintained in an efficient and cost-effective manner.

This position is essential to maintaining the functionality of Timesheet X, the system used by all JHU hourly student employees to record and submit their time. This position ensures that timesheets are accurately transferred to SAP so students are paid correctly and on time. Looking ahead, this position will also play a key role in supporting the transition from Timesheet X to Workday's timekeeping functionality, ensuring a smooth migration and uninterrupted operations.

Specific Duties & Responsibilities

Systems Analysis/Design (Environment/Platform)

• Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Design solutions that conform to institutional policies, standards, guidelines, and infrastructure environment, and to vendor and industry best practices to deliver a quality product.
• Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Install and Configure

• Install and configure server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

Maintain and Troubleshoot

• Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries, and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop scripts and solutions by using departmental standards to automate systems management.
• Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
• Generate and maintain periodic and ongoing system-specific reports by using appropriate tools to assess system performance, integrity, and capacity in order to deliver a stable environment to the users.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
• Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
• Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and provide a smooth transition to the new solution.

Project Collaboration and Lifecycle Participation

• Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
• Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
• Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
• Participate in scheduled project team meetings by attending all meetings to provide input to the project team.
• Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user reference.
• Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute and make recommendations to the development of test scenarios.

Other General Duties

• Oversee end-of-period timesheet finalization across all divisions, correct errors submitted by students or supervisors, assign approvers, respond to tickets, and resolve any system or process issues that arise.

• Trouble-shoot problems, research solutions, and interface with divisional support staff and student users' university-wide.

• Keeps process/policy guides up to date, reflecting new policies/processes. Supervising updates of, and providing content for, TSX SOP document.

• Works closely with campus administrators to ensure the proper cost centers are associated with the appropriate positions on all submitted timesheets.

• Communications with Vendor (NextGen), EBS IT Team, and EBS Team for troubleshooting system errors between SAP and TimesheetX.
• Other duties as assigned.

Special Knowledge, Skills & Abilities

• Awareness of the need for timely communication, ability to identify potential barriers and strategies, and ability to synthesize and integrate information. Data mining/management, data collection instruction, including the ability to show data in a user-friendly format for a variety of audiences.
• Knowledge in the assigned IT environments.

• Knowledge of both Timesheet X and Workday timekeeping functionality.

• Bachelor's Degree.
• Three years of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Systems Administrator
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually ($82,200 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri, 8:30-5pm
FLSA Status:Exempt
Location: Remote
Department name: Integrative Learning and Life Design
Personnel area: University Student Services