Network Engineer II

Job Title

Responsible for maintaining reliable, secure, and efficient network communication throughout a complex network system.

Job Description and Purpose

Assist with day-to-day operations and handle several priorities, network-related incidents, troubleshoot, resolve issues, and communicate with users. Participate in network design, peer review, and configuration of Cisco devices from scratch to fulfill network infrastructure requirements. Monitor and maintain network performance, capacity management, and bandwidth utilization across the entire production networks.

Essential Duties & Responsibilities

Responsible for maintaining the stability and integrity of complex network infrastructure data, voice, and wireless connectivity by regularly evaluating in-place network infrastructure throughout the company's production network. Responsible for maintaining efficient and reliable in-place network connectivity for remote sites, corporate offices, and data centers through various centralized management tools. Responsible for administering the ServiceNow ticketing system, handling several network incidents, troubleshooting, identifying, resolving issues, and communicating resolution efficiently while maintaining SLA standards. Provide prompt network support to corporate users, remote users, resolving their issues via ServiceNow, and proactively verifying efficient corporate network connectivity and managing WAN/LAN deployment. Regularly review and maintain firewall rules as directed, and exercise extreme caution when implementing any new rules on the Firewall in the Data Center and Corporate Offices. Responsible for managing and delivering multiple projects with expected due dates, ensuring to keep all parties involved informed of progress/obstacle. As per the project requirement, configure the Cisco device (Routers, Switches, Firepower) from scratch, perform tests and deploy, and monitor network performance for remote, corporate sites. Require to follow the in-place procedure for change management while implementing any changes to the production environment by obtaining proper approvals from the involved team. Responsible to execute after hour network maintenance for remote sites, corporate offices, not limited to LAN/WAN router switches, SDWAN, wireless technology, after the change process has been fully approved. Work with company vendors for communication related to circuit delivery, installation, and cutovers. Responsible for creating and maintaining comprehensive documentation for all implemented network systems and updates for each system change. Responsible for participating in a week-on-call rotation among the team.

Qualifications and Education Requirements

5+ years of experience in a LAN/WAN engineering role performing duties at all levels of the network services with a BS in Computer Information Systems or related field. 5+ years of hands-on experience in network design, deployment, managing/maintaining, and troubleshooting networking protocols and technologies such as: Wide Area Networks, Local Area Networks, MPLS, DMVPN, and SDWAN technology, routing, switching, and other protocols such as BGP, EIGRP, TCP/IP, SMTP, HSRP, etc., security appliances, wireless technology, data center experience, and other related technologies or equivalent combination of education and experience. Experience with IP addressing, VLSM, and IP routing protocols (EIGRP, BGP). Experience with Cisco technologies (Catalyst, ASR, Cisco, ASA, Cisco AnyConnect). Strong knowledge of IPv4, IPv6, VOIP, MPLS, SSL VPN, IPSec VPN. Experience with support tools such as industry-standard network monitoring systems (SolarWinds, Auvik, syslog servers). Problem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common and complex inquiries. Require Cisco CCNA certified, Cisco CCNP preferred. Project management, organization, and prioritizing skills are a must. Excellent attitude and interpersonal skills. Must be willing to work outside normal business hours as needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or qualifications that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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