Dental Office Assistant - Business Assistant

Dental Office Assistant - Business Assistant

Port Warwick Dental Arts in Newport News, VA is looking to add a Dental Front Office - Business Assistant with a background in dental insurance processes to our team. Our established practice is a busy place, but we're welcoming to everyone who enters our office, and our great team has fun helping each other out! If you enjoy working with patients and have work experience with dental insurance, we'd love to talk with you!

More about us: We provide a variety of surgical and non-surgical procedures allowing us to focus on our patients' personalized, preventative health care while building solid, long-term relationships. If you are self-confident, optimistic, ready to make a difference, grow, share your talents and support your doctor, your teammates and your patients, look no further. Our exceptionally beautiful practice might just be looking for you!

In addition to competitive pay, we also offer a full suite of benefits!

Expected Hours: Monday-Friday 8:00 a.m.-5:30 p.m.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team and provide the best patient care to the communities they serve.

More about the role

• Greet and welcome patients warmly as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential

Minimum Qualifications

• 1+ years of experience in a dental office with insurance experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills

Preferred Experience

• 2+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.