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ServiceNow Administrator

Virtual Vocations Inc

To enhance self-service capabilities for the USMEPCOM ENLIST program, the full-time remote Tier 0 ServiceNow Administrator / Self-Service Specialist will manage the ServiceNow self-service experience, including service catalog, knowledge content, and ticket-routing rules while collaborating with various stakeholders to improve customer experience and reduce avoidable tickets. Key responsibilities Administer and maintain the ServiceNow self-service portal and Tier 0 capabilities Configure ticket-routing rules and workflows to ensure accurate categorization and prioritization of self-service submissions Convert technical procedures into customer guidance, creating and managing knowledge articles and troubleshooting content Required qualifications Bachelor's degree in Information Technology, Information Systems, or a related field Minimum of six years of relevant experience in ServiceNow administration or IT service management Hands-on experience with configuring ServiceNow portals, catalogs, and workflows Ability to translate recurring issues into reusable guidance and automated resolutions Current ServiceNow Certified System Administrator (CSA) certification

Vacancy posted 4 days ago
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