Customer Service Representative

Premier Cooperative is seeking a Customer Service Representative (CSR) in our Mt. Horeb location. This role is responsible for delivering excellent customer service, maintaining accurate records, and supporting the daily operations of the location across multiple divisions. The CSR plays a key role in ensuring efficient transactions, strong customer relationships, and smooth office operations.


Key Responsibilities

• Provide prompt, friendly, and professional service to all customers
• Assist customers with orders, product questions, and account inquiries
• Accurately take orders and ensure timely processing
• Address complaints or concerns and escalate as needed
• Promote cooperative programs, services, and customer participation

• Maintain organized and efficient office operations and filing systems
• Ensure adequate inventory of tickets, forms, and office supplies
• Keep work areas clean, professional, and organized

• Accurately enter invoices, payments, and financial transactions
• Process accounts receivable and ensure timely customer invoicing
• Assist with accounts payable, invoice verification, and coding
• Maintain accurate records of sales, purchases, and inventory
• Prepare reports and documentation as required

• Follow all company, local, state, and federal regulations
• Support safety initiatives and identify workplace hazards
• Maintain compliance with credit policies and procedures

• Previous customer service or office experience preferred
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Strong communication and teamwork skills
• Basic computer and data entry proficiency
• Commitment to providing excellent customer service

• Combination of office, shop, and outdoor agricultural environments
• Ability to lift up to 30-50 lbs as needed
• Ability to sit or stand for extended periods

• Stable, team-oriented work environment
• Opportunity to support local agriculture and community
• Competitive compensation and benefits package