Security & Fire Alarm Install/Service Technician

Job Description

Job Description

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At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. Our Erie branch serves customers across the southern New York and northwestern Pennsylvania region, including Dunkirk and Erie. This is a versatile, dual-function role. You’ll split your time roughly equally between installing new systems and servicing existing ones, making it ideal for a well-rounded technician who thrives in both environments.

 

Key Responsibilities:

As a Security & Fire Alarm Installation/Service Technician, you will install and configure new systems as well as troubleshoot, repair, and maintain existing security and life-safety systems across residential and commercial environments in the Dunkirk/Erie corridor.

• Install, program, and configure electronic security systems including intrusion, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
• Run and terminate low-voltage wiring; install devices including keypads, cameras, sensors, panels, and access control hardware
• Troubleshoot, diagnose, and repair system issues; reprogram and replace faulty components
• Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
• Deliver exceptional customer care on every visit; guide customers through system operation in a clear, professional, and approachable way
• Accurately document all work activity, including photos, and upload records to customer accounts through company systems
• Ensure all work meets safety standards and quality expectations across a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements

Qualifications:

• 2+ years of experience in low-voltage security or fire alarm systems, with exposure to both installation and service preferred (trainees with strong aptitude considered)
• Valid driver’s license with a good driving record
• Experience with security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
• Strong troubleshooting, diagnostic, and mechanical aptitude
• Strong communication and customer service skills
• Ability to work independently and manage both installations and service calls
• OSHA 10 and/or NICET certification a plus

Work Requirements:

• Ability to drive a company vehicle
• Comfortable working on ladders, in attics, crawlspaces, and various commercial and residential environments
• Ability to lift equipment and tools as needed
• Adherence to all safety protocols
• Willingness to travel daily within the Dunkirk/Erie region; company vehicle provided for business use

 

Personal Traits:

• Detail-oriented, organized, and adaptable; able to shift smoothly between installation and service work
• Problem-solver with strong attention to detail
• Customer-focused and professional
• Commitment to Doyle’s values and customer-first mission
  
  

What We Offer:

• Company vehicle and gas card
• Paid training, including support for obtaining industry-recognized certifications
• Bonus pay
• Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
• Medical, Dental, & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid time off & company holidays
• Parental leave
• 401(k) with match
• Life insurance
• Tuition reimbursement
• Employee discount & referral bonus
• Recognition & advancement opportunities
• Company cell phone
• Employee assistance program

What’s it like working at Doyle Security Systems?

-at-doyle

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

• Customer Care
• One Doyle Team
• Leading by Example
• Continuous Improvement
• Experts in our Solutions

To learn more about our mission, vision, and values, visit our website: 

If this sounds like a team you would like to be part of, we can’t wait to hear from you!

Monday-Friday
8 hours per day excluding breaks