Supply Chain Analyst IV

Position: Global Returns Analyst IV
Location: CA- Remote
Duration: 06+ months Contract
Pay Range: $60 - $65/hour on W2
Job ID: 179958

Job Overview:
We are seeking a Global Returns Analyst to support our retail channel operations team. The ideal candidate will have extensive experience working with enterprise-level supply chain functions and a strong background in returns management. This role will focus on processing RMAs, resolving return-related issues, and identifying opportunities for process automation and efficiency improvements.

Responsibilities:

• Processing RMAs and analyzing driving factors for returns.
• Partnering with service centers to resolve return-related issues.
• Resolving discrepancies via Jira cases with service centers.
• Validating returns and ensuring data accuracy.
• Filing disputes for all retail customers through their portals and processes.
• Identifying opportunities for process automation and efficiency improvements.
• Leveraging AI tools to streamline returns workflows and reporting.

Qualifications:

• 6-8 years of experience in RMA processing and returns analysis, with a focus on system/process automation.
• Bachelor's degree in a field applicable to supply chain analysis.
• Experience using ERP systems, ideally Oracle.
• Background in consumer electronics retail operations.
• Strong analytical skills with the ability to identify root causes of returns.
• Experience with process automation and workflow optimization.
• Familiarity with AI-powered productivity tools.
• Proficiency in Jira or similar case management systems.
• Knowledge of retail compliance and dispute resolution.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

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Pay Range: $60 - $65/hour on W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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