Leasing Agent

Leasing AgentLocation: DeKalb, ILJob Type: Full Time, On-siteCompensation and Benefits: $18-20/hr + Commission/ Lease, Health Insurance, PTO and Holiday PayOverview: Our apartment community is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You'll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.Ideal Candidate Profile: We're looking for someone who embodies the spirit of an Ideal Team Player—someone who is:Humble: Open to learning and growing while supporting the teamHungry: Motivated to meet goals, drive leasing results, and consistently improve performanceSmart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalitiesYou thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.Key Responsibilities: Leasing & SalesGreet, engage, and build rapport with prospective residents during tours and throughout the leasing processPresent available units and community amenities in an appealing, persuasive, and informative mannerEffectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyleConsistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metricsAccurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policiesFollow up with prospects via phone, email, and CRM systems to convert leads into leasesMarketing & OutreachAssist with on-site and digital marketing efforts including social media content, outreach to local employers, and community eventsMaintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.Track traffic and leasing performance using internal reporting toolsCoordinate move-in logistics, welcome packages, and resident orientationsCustomer Service & RetentionProvide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interactionActively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveysAssist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectivelyAdministrative & Operational SupportMaintain daily knowledge of apartment availability, pricing, and lease expirationsAssist with daily property and curb appeal inspections, model upkeep, and cleanlinessCoordinate closely with the Property Manager and maintenance team to ensure vacant units are market-readyInput all prospect, traffic, and lease data into Yardi or CRM platforms in real-timeEnsure leasing office and tour paths are consistently clean, organized, and welcomingRequirements & Qualifications:2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)Previous experience in apartment leasing or residential property management strongly preferredStrong communication, presentation, and negotiation skillsHigh energy, outgoing personality, and professional appearanceProficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plusExcellent organization and time management skillsMust be available to work weekends and flexible weekday hours as neededAbility to walk the property, show units (including upper floors), and lift up to 25 lbsHigh school diploma or equivalent; college coursework in business or real estate is a plusCompensation & Benefits: $18-20/hr + Commissions, Quarterly Bonus Pool + Year-End Performance Bonus, Health & Dental Insurance, Generous Paid Time Off (PTO) & Paid Holidays, Career growth opportunities within a fast-growing property management company, Supportive, collaborative team culture focused on excellence and resident satisfaction