Desktop Support Specialist

Customer Engineer | Windows 11 Refresh

Location: Indianapolis, IN | 100% Onsite

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Contract: Short-Term Project | 11/9/2026-12/31/2026

Pay: $25.00-$26.75/hr W-2

The final hourly wage paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

U.S. Citizenship is required for this position.

This position is 100% onsite and does not offer a work-from-home option.

About the Opportunity

We’re looking for a Desktop Support Technician to join an onsite IT team supporting a Windows 11 refresh project within a large corporate and manufacturing environment in Indianapolis.

This is a short-term project focused primarily on Windows migrations, Windows 10/11 support, and Dell/HP end-user devices , with additional responsibilities supporting Tech Bar operations, Early Life Support, and general onsite IT needs.

The ideal candidate is technically hands-on, dependable, comfortable working directly with end users, and able to work effectively as part of an onsite support team.

What You’ll Be Working On

• Support Windows 10 to Windows 11 migration and refresh activities
• Assist with deployment, setup, and support of Windows devices
• Troubleshoot Windows desktop and laptop hardware/software issues
• Diagnose and support Dell and HP laptops and workstations
• Provide onsite Tech Bar and walk-up user support
• Provide Early Life Support following deployments and migrations
• Troubleshoot post-migration hardware, software, and user issues
• Document incidents, service requests, and resolutions through ServiceNow, Remedy, or similar ITSM platforms
• Work within established ITIL / ITSM processes
• Provide professional, customer-focused technical support to end users
• Collaborate with other members of the onsite IT support team
• Assist with additional IT project work and technical support needs as required

Technical Experience We’re Looking For

Candidates should have hands-on IT support experience involving:

• Windows 10 and Windows 11
• Windows migrations, upgrades, or device refresh projects
• Dell and HP laptops/workstations
• Desktop and laptop hardware troubleshooting
• Software troubleshooting and end-user support
• Hardware repair and replacement
• ITSM/ticketing environments
• Onsite desktop or deskside support

Additional Experience That Stands Out

Experience with any of the following is a plus:

• ServiceNow
• Remedy
• CompTIA A+
• Tech Bar or walk-up IT support
• Early Life Support
• ITIL / ITSM environments
• Manufacturing environments
• Corporate or administrative office environments
• Large-scale Windows deployment or migration projects

What Makes Someone a Strong Fit

The strongest candidates will have prior desktop support experience combined with exposure to Windows migrations or refresh projects .

You should be comfortable troubleshooting issues directly with users, working with Windows 10/11 devices, supporting Dell and HP hardware, and documenting your work through an ITSM platform.

Just as importantly, this project needs someone who is reliable, customer-focused, and team-oriented . This is an onsite project with a defined timeline, so consistency and the ability to work effectively with the broader support team will be important.

If you’re a Desktop Support Technician, Deskside Support Technician, IT Support Specialist, or Deployment Technician with Windows 10/11 experience and are interested in a short-term onsite project in Indianapolis, I’d be happy to connect.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.

Drug testing may be required.