Customer Service Representative

Customer Service Representative

Customer Service Representative

JOB DESCRIPTION

Summary/Objective

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. 

Essential Functions

1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Responsible for collections and processing of credit applications.
4. Reconcile vendor acknowledgements to ensure expedient order fulfillment.
5. Provides timely feedback to the company regarding service failures or customer concerns.
6. Partners with the sales team to meet and exceed customer’s service expectations.

Competencies

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and one Saturday per month from 8:00 a.m. to 12:00 noon.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma.

Preferred Education and Experience

3-5 years of Customer service experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.