Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

Frank's Glass

Customer Service Representative

Customer Service Representative

JOB DESCRIPTION

Summary/Objective

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. 

Essential Functions

  1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
  2. Processes customer orders/changes/returns according to established department policies and procedures.
  3. Responsible for collections and processing of credit applications.
  4. Reconcile vendor acknowledgements to ensure expedient order fulfillment.
  5. Provides timely feedback to the company regarding service failures or customer concerns.
  6. Partners with the sales team to meet and exceed customer’s service expectations.

Competencies

  1. Customer/Client Focus.
  2. Problem Solving/Analysis.
  3. Time Management.
  4. Communication Proficiency.
  5. Teamwork Orientation.
  6. Technical Capacity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and one Saturday per month from 8:00 a.m. to 12:00 noon.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma.

Preferred Education and Experience

3-5 years of Customer service experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Fairfield, OH vacancy
  •  ...Customer Service Representative Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance... 
    Suggested

    Standex

    Fairfield, OH
    4 days ago
  •  ...Customer Service Representatives Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly... 
    Suggested
    Immediate start
    Flexible hours
    Weekend work
    Afternoon shift

    Pizza Hut

    Fairfield, OH
    4 days ago
  •  ...Join OBE As a Customer Service Representative From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that... 
    Suggested

    Oldcastle BuildingEnvelope

    Hamilton, OH
    2 days ago
  • $13 - $15 per hour

     ...car washes ~ Fun, team-oriented environment Job Duties- What You’ll Do (Fast-Paced & Active Role) Deliver excellent customer service Help customers choose wash packages & sell memberships Safely guide vehicles into the wash tunnel Keep the site clean... 
    Suggested
    Hourly pay
    Immediate start
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    WhiteWater Express

    Fairfield, OH
    7 hours ago
  • $15 - $18.25 per hour

     ...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they needright when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections... 
    Suggested
    Hourly pay
    Full time
    Temporary work
    Casual work
    Work at office
    Local area

    TMX Finance Family of Companies

    Fairfield, OH
    2 days ago
  • $11 - $12.01 per hour

     ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you... 
    Weekly pay
    Temporary work
    Local area
    Flexible hours
    Shift work

    Circle K

    Fairfield, OH
    3 days ago
  •  ...where we take pride in offering a dynamic workplace that values both professional growth and personal achievements. As a Customer Service Representative, you're not just filling a role, but becoming an integral part of our dedicated team. You will be the friendly face and... 
    Work at office
    Remote work

    Preferred-Protectors Insurance Agency

    Fairfield, OH
    13 days ago
  •  ...Job Description Job Description CONTRACT TO HIRE Job Title: Customer Service Advocate Location : Hamilton OH (Onsite)   Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions... 
    Contract work

    Vernovis

    Hamilton, OH
    3 days ago
  •  ...the Furniture Fair Team! Call Center Representative | Fairfield, OH (Corporate HQ) Pay: 20/...  ...helping people? We're looking for friendly, customer-focused individuals to join our Call...  ...customer calls Provide outstanding service with a professional and positive... 
    Flexible hours
    Afternoon shift

    Furniture Fair

    Fairfield, OH
    4 days ago
  • $65k - $135k

     ...You’ll Do: \n \n Connect with new clients and set inspection appointments \n Promote our top-rated products and services \n Engage customers through face-to-face presentations \n Sharpen your skills in weekly training sessions \n \n What We’re Looking... 
    Hourly pay
    Full time
    Flexible hours
    Weekend work
    Weekday work

    Home Genius Exteriors

    Fairfield, OH
    9 hours ago
  • $16 - $18 per hour

     ...Job Description Job Description TEKsystems is hiring customer service representatives to join our clients call center in Hamilton! Employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls,... 
    Contract work
    Temporary work

    TEKsystems

    Hamilton, OH
    7 days ago
  •  ...include the following. Other duties may be assigned. Serves customers by completing new account setup, preparing quotations to customers...  ...customer complaints and maintaining top notch customer service. Contributes to customer retention by strengthening and developing... 

    O'Neal Industries Inc.

    Hamilton, OH
    2 days ago
  •  ...Customer Service Representative (Travel Industry) Hamilton, Ohio, United States We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have... 
    Flexible hours

    HJB Travels

    Hamilton, OH
    2 days ago
  • $20 per hour

     ...Description: Faithful Companion Pet Cremation Services is searching for a full-time, evenings and weekends Driver/CSR at a rate...  ...many opportunities for growth within the company. We are a customer service-focused company that understands that pets are truly family... 
    Hourly pay
    Full time
    Temporary work
    Shift work
    Weekend work
    Afternoon shift

    FAITHFUL COMPANION MEMORIALS INC

    Fairfield, OH
    5 days ago
  •  ...Chester, OH area. In this role, you will be the trusted point of contact for assigned customers—quoting, closing, and nurturing relationships while delivering best-in-class service. A Day in the Life You start by scanning overnight inquiries, checking inventory status... 
    Work at office
    Night shift
    Day shift

    Elevate Human Capital

    Fairfield, OH
    11 days ago
  • $40k - $60k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Annette Snowden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a... 
    Flexible hours

    Annette Snowden

    Hamilton, OH
    4 days ago
  •  ...ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider...  ...solutions. Our extensive range of services include supply chain design and innovation...  ...Qualifications These may be representative, but not all-inclusive of those commonly... 
    Work at office

    ODW Logistics Inc

    Hamilton, OH
    13 days ago
  •  ...Title Clerk of Court Job Description Reports to the Chief Deputy Clerk, Clerk of Court and Judge. Provides exceptional customer service, financial receipting, data entry and record keeping for the public and attorneys who have business to conduct with the... 
    Full time
    Work at office

    City of Fairfield, OH

    Fairfield, OH
    4 days ago
  • $20 - $25 per hour

     ...development ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for...  ...to our daily business operations and customers' success. You grow our agency through...  ...marketing relevant products and services. Grow your career as you better... 
    Hourly pay
    For contractors
    Work at office
    Flexible hours

    State Farm

    Hamilton, OH
    5 days ago
  • $50k - $75k

     ...Account Representative - State Farm Agent Team Member As Account Representative - State Farm...  ...to our daily business operations and customers' success. You grow our agency through meaningful...  ...marketing relevant products and services. Grow your career as you better your... 
    For contractors
    Flexible hours

    Annette Snowden

    Hamilton, OH
    4 days ago
  •  ...Sales Development Representative Exciting Opportunity at an Established Company Are you looking to kickstart a career in sales with a...  ...showcasing a North American campus in Hamilton, OH. We have 7,000+ customers in 76 countries, and more than 50 years of experience and... 
    Local area
    Flexible hours

    Salvagnini Italia SPA

    Hamilton, OH
    1 day ago
  • $11 - $14 per hour

     ...Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their... 
    Daily paid
    Temporary work
    Remote work
    Work from home
    Flexible hours

    Sagility

    Cincinnati, OH
    1 hour ago
  •  ...We're Hiring! This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you believe in having... 
    For contractors
    Work at office

    Mellisa Vasquez - State Farm Agent

    Hamilton, OH
    4 days ago
  • $50k - $75k

     ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer...  ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive... 
    For contractors
    Flexible hours

    Annette Snowden

    Hamilton, OH
    4 days ago
  • $18 - $20 per hour

     ...We're Hiring! This busy insurance and financial services office has a passion to make a difference in the lives of others...  ...~ Training & development Role Description As a Customer Service Representative - State Farm Agent Team Member with Mellisa Vasquez - State... 
    Hourly pay
    For contractors
    Work at office
    Flexible hours

    Mellisa Vasquez - State Farm Agent

    Hamilton, OH
    2 days ago
  •  ...inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated...  ...Position Overview We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the... 
    Work at office

    Sparkbit 360

    Cincinnati, OH
    3 days ago
  • $18 per hour

     ...Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities Responsible for organizing all keys / organizing and filing documents by our internal coding... 
    Full time
    Work experience placement

    RB Global Inc.

    Cincinnati, OH
    3 days ago
  • $17 - $19 per hour

     ...Customer Service Representative with Voda Cleaning & Restoration We are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving... 
    Hourly pay

    IICRC

    Cincinnati, OH
    5 days ago
  •  ...Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The GenieCompany, and Horton Pedestrian Systems (Hort Customer Service Representative, Customer Service, Representative, Manufacturing, Retail,... 

    Overhead Door

    Cincinnati, OH
    7 hours ago
  •  ...Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents... 
    Full time
    Flexible hours
    Shift work
    Weekend work

    PetSuites

    Sharonville, OH
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!