Client Success Manager (Strategic Accounts) - Full-Time

Dallas, United States | Posted on 10/26/2026 Work Experience Client relationship or account management experience Salary $60,000 per year base State/Province Texas Country United States Job Description The Staff Pad is proud to partner with a leadingcloud consulting company in Dallas, TX, and we are seeking an experiencedClient Partner to serve as a key liaison between clients and the company’sconsulting, delivery, and leadership teams The Client Partner owns the overall relationship,client experience, and success of an assigned portfolio of clients Reporting to the Client Partner Lead, the ClientPartner develops a strong understanding of each client’s business priorities,Dayforce environment, services, challenges, and goals, ensuring the partnershipdelivers ongoing value as their needs evolve Schedule: Full-Time What You’ll Do Key Responsibilities Client Relationship & Experience Serveas the primary liaison and relationship owner for an assigned portfolio ofclients Buildtrusted relationships with key stakeholders and executive sponsors Understandclient objectives, priorities, challenges, expectations, and Dayforceenvironment Leadregular client meetings, account reviews, and relationship-focuseddiscussions Actas the client advocate internally, ensuring needs, concerns, commitments,and expectations are clearly communicated and addressed GatherVoice of the Customer feedback and to identify changes in client sentiment Maintain visibility into client health,risks, priorities, opportunities, and key contract milestones across theportfolio Monitor contracted hours, utilization,remaining hours, and ticket trends to identify concerns and opportunities Proactively address blockers, concerns, identifyemerging client risks and elevate appropriately Use dashboards, reports, and client data to proactively manage theportfolio Strategic Client Engagement Drive value-focused client conversations beyondtickets to outcomes, priorities, risks, and future needs Leadmeaningful account discussions around services, priorities, progress, andopportunities Identifyopportunities to improve adoption, optimize processes, address recurringchallenges, or better leverage Dayforce Understandupcoming client initiatives and organizational changes that may impacttheir Dayforce environment or company support needs Coordinatewith subject matter experts when deeper technical or functional expertiseis needed Ensure clients experience the company as acoordinated partner across services and teams Growth & Opportunity Identification Build knowledge of the Dayforce platformand key functional areas to recognize unmet client needs Identify business challenges, plannedinitiatives, and capability gaps that may present growth opportunities Partner with company and Dayforce resources onopportunities aligned with client needs and business value Partnerclosely with Domain Directors, consultants, the Data Coordinator, serviceleaders, and leadership to understand client priorities and context Maintainvisibility into service delivery without managing day-to-day consultantwork Engagethe appropriate Domain Director or service owner when delivery concerns,client commitments, or service issues require attention Clearlycommunicate client needs, business impact, and relationship risks throughestablished prioritization processes Escalatecritical or time-sensitive client concerns while maintaining ownership ofclient communication and confidence Participatein portfolio and account reviews, contributing relevant client insights toplanning and prioritization discussions Remainprofessional, calm, and solution-focused during escalations and difficultclient conversations Ensureclients receive timely communication on significant concerns, commitments,and next steps Maintain accurate and up-to-date clientinformation in designated systems and shared repositories Document client priorities, risks,preferences, commitments, initiatives, and relevant relationship history Maintain sufficient documentation tosupport continuity during absences or account transitions Ensure relevant client context isaccessible to internal teams supporting the account Follow established processes foronboarding, transitions, renewals, account reviews, sponsor engagement, anddocumentation What We Are Looking For Qualifications & Experience Bachelor's degree in Business Administration,Marketing, Communications, or a related field required Experience in client relationshipmanagement, account management, customer success, consulting, or a relatedclient-facing role Experience collaborating acrossfunctional teams and influencing outcomes without direct authority Experience with Dayforce, HR technology,SaaS, or professional services highly preferred Additional Skills and Attributes Proven ability to build trustedrelationships with operational and senior stakeholders Strong client-service orientation withexcellent ownership, accountability, and follow-through Excellent communication, facilitation,presentation, and relationship management skills Strong business judgment with theability to manage competing priorities and multiple client relationships Ability to identify trends, risks,opportunities, and client needs from operational information Ability to develop working knowledge ofDayforce modules and connect client needs with appropriate internal resources What You Can Expect Compensation, Benefits and Perks CompetitiveCompensation based on experience 100%employee-paid benefits + First $450 of spouse/child coverage paid FlexibleSpending Accounts and Health Savings Account Medical,Dental, Vision, Life and AD&D insurance EmployeeAssistance Program 401(k)retirement plan (no match) $100/monthdowntown parking benefit ComplimentaryTrophy Fitness membership (gym located inside office building) 160hours of PTO + 10 paid holidays This isan opportunity for a client-focused professional to play a meaningful role instrengthening long-term partnerships, connecting clients with the rightexpertise, and helping them realize greater value from their Dayforceinvestment. #J-18808-Ljbffr The Staff Pad